Operations Support Specialist

This class is responsible for processing data/information in support of an agency's operations.

Selective Requirements must be met in addition to the job requirements.  Applicants who do not possess the selective requirement will not be qualified.

1.  Honorably Discharged Veteran.

(A legible copy of Form DD214 must be faxed to OMB/HRM at (302) 739- 2327 by close of business the next work day after the closing date on the posting. Veterans requiring additional information regarding DD214's may contact Veteran's Affairs at www.va.gov or by calling their office toll free at 1-800-827-1000.)

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. 

• Processes information to include sorting, coding, entering, modifying, deleting, filing and retrieving data; establishing new files and new filing systems; maintaining control of data and conducts follow-up to maintain continuity of operations; purges and disposes of data/records.
   
• Interacts with the public, clients, vendors, agency staff and others to respond to inquiries and to process information/data. May schedule appointments, coordinate conferences, hearings, travel, and related office activities. 
   
• Explains standard forms, policies, procedures, agency services, systems and basic program requirements; screens complaints and provides basic technical guidance to State agencies and the public; refers individuals to appropriate agencies. 
   
• Collects and compiles data to prepare reports; may compose and type routine correspondence.

JOB REQUIREMENTS for Operations Support Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in office operations such as operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies.
2. Knowledge of data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
3. Knowledge of record keeping.
4. Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Veterans and disabled veterans, as defined or their unremarried widows, shall receive five (5) additional and ten (10) additional points respectively upon successful completion of the screening and ranking process for initial appointment to State employment only and they may be required to present proof of honorable discharge, and in the case of disabled veterans, of disability.”  As currently required and stated on the State of Delaware job application, if you are claiming preference as a Veteran or unremarried widow or widower of a deceased Veteran, a legible copy of Form DD 214 must be dropped off at one of the OMB/HRM offices by close of business the next work day after the closing date on the posting or faxed to (302) 739-2327. If you are also claiming preference as a disabled Veteran or unremarried widow or widower of a disabled Veteran, include your VA disability letter (VA letter indicating percentage of disability) and claim number. Veterans requiring additional information regarding DD 214’s or eligibility may contact Veterans Affairs at www.va.gov or by contacting their office toll free at 1-800-827-1000.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.