DTI Senior Analyst-IT Facilities & Infrastructure
This Position is Exempt from the State of Delaware Merit System
Recruitment #020818-MUAD60-110300
| Opening Date | 2/9/2018 12:00:00 AM |
|---|---|
| Closing Date | 2/23/2018 11:59:00 PM |
| Type of Recruitment | Open Competitive |
| Salary | $67,876.00-$94,750.00 |
| Salary Plan | FR2 |
| Pay Grade |
FR2 |
| Employment Type |
Actual Vacancy |
| Employment Term |
Regular |
| Agency | Department of Technology & Information |
| Location(s) |
William Penn Building: (801 Silver Lake Blvd, Dover, DE, 19904) |
| Contact Name | DTI Human Resource Office |
| Contact Phone | (302) 739-9693 |
Summary Statement
The principal responsibility for the Senior Analyst is to provide effective technical support for DTI’s technical infrastructure and services for the assigned assets in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors and customers.
The Senior Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest.
The Senior Analyst will report to the Lead Data Center Infrastructure Engineer.
The Technology Domains include the following:
- MidRange Server Support – UNIX, Windows, LINUX
- Middleware Support
- Web Engineering Support
- Planning
Selective Requirement
- Infrastructure - Data center mechanical, electrical, environmental, safety, and fire suppression systems experience.
- Technical Support - Experience with systems monitoring, racking and stacking IT equipment, CAT6, fiber, and similar cables & wiring.
- Advanced troubleshooting – Proficient in monitoring and troubleshooting LAN/WAN, Windows Servers, SAN storage systems, VMware, Cisco/Juniper Switches & Routers, data center cooling and power distribution systems.
Job Requirements
JOB REQUIREMENTS FOR THE SENIOR ANALYST-IT FACILITIES & INFRASTRUCTURE
- Bachelor's Degree in an I/T discipline or equivalent work experience, strongly preferred.
- Professional certifications commensurate with advanced to expert technical capabilities.
- Experience in Quality Process Management or ITIL.
- 5 years’ experience in one or more of the selective requirements and related product support in a 24X7 operational environment. Experience to include installation and configuration, version testing, debugging, installation of patches, direct technical vendor interactions , tuning and disaster recovery.
- Minimum of 3 years’ experience in project leadership including defining, evaluating, leading tracking and reporting on complex multi-resource projects.
- Strong discipline in the areas of problem and change management.
- Strong analytical skills, with particular emphasis on identifying creative solutions to I/T problems within applicable constraints.
- Support a 24x7 operational environment. The operating environment will require extended hours, including engagement outside normal working hours.
Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.
Conditions of Hire
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.
Applicants must be legally authorized to work in the United States. DTI participates in E-Verify. DTI does not provide employment-based sponsorship.
Benefits
Selection Process
Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.