Telecommunications Technologist-Voice
This position is exempt from the State of Delaware Merit System
Recruitment #011018-MUAD62-110300
| Opening Date | 1/12/2018 12:00:00 AM |
|---|---|
| Closing Date | 1/26/2018 11:59:00 PM |
| Type of Recruitment | Open Competitive |
| Salary | $52,450.00-$79,101.00 |
| Salary Plan | FR2 |
| Pay Grade |
FR2 |
| Employment Type |
Actual Vacancy |
| Employment Term |
Regular |
| Agency | DTI/Operations Office |
| Location(s) |
William Penn Building: (801 Silver Lake Blvd, Dover, DE, 19904) |
| Contact Name | Department of Technology & Information |
| Contact Phone | (302)739-9500 |
Summary Statement
The Telecommunications Technologist is responsible for assisting with the configuration, implementation and management of all networks and related client services and systems. Responsible for the identification and resolution of hardware and software technical problems related to core services such as data, voice and video networks. Provides 2nd level support to the Service Desk as well as agency technical personnel and DTI Operations staff.
Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
- Experience with Cisco Contact Center Express/Finesse.
Essential Functions
Assist with testing and evaluating and implementing core communications including video and data, but with a strong focus on voice.
Work to continually improve and upgrade the telecommunications infrastructure. Support the implementation of new services, features, and technologies while maintaining operational support for existing solutions including daily Service Desk requests.
Assist in developing strategic and tactical planning of core system environments. Ability to understand and develop customer requirements including the assessment and documentation of user needs and product capabilities before development design.
Meet the demands of a 24x7 position including rotating on-call, night and weekend work and other out of hours support of any state location as required, either via remote access or on-site.
Participate in and contribute to task forces and special projects initiated within agencies, departments or divisions.
Assist with creating a stable performance environment for enterprise systems including data driven solutions regarding system functionality, integrity, security, stability.
Work effectively within a team following through on assignments, seeking and accepting direction and priorities and supporting all efforts as appropriate.
Other associated duties as assigned.
Job Requirements
Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.
- Technical training or equivalent experience with core system devices such as routers, switches (including voice and video switches), servers, core software, systems management and monitoring.
- Three years experience in enterprise network environments.
- Knowledge in systems analysis.
- Knowledge of data and SIP-based voice over IP networking as well as integration and application of these technologies.
- Experience in traditional PBX voice solutions including voice circuitry, solution redundancy, patching, upgrades and daily maintenance and support.
Conditions of Hire
Benefits
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.