Unemployment Insurance Local Office Manager

A class incumbent is responsible for directing the daily operation of an Unemployment Insurance Local Office to ensure that applicable objectives and time standards are met.

• Manages 5-20+ employees.
• Oversees $6-22.5 million in benefit payments.
• Directs the processing of 5000-16,000 claims annually.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans, coordinates, and directs the delivery of a variety of unemployment programs to claimants and employers to ensure consistent, equitable and timely processing of benefits.
   
• Directs the daily operation of unemployment programs within a local office environment to meet normal operating demands and/or special claimant/employer demands.
   
• Plans, assigns, reviews and evaluates the staff providing unemployment insurance services to claimants and employers.
   
• Participates with UI Administrators and/or Division Director in the development of program plans, policies, and procedures and other issues affecting the delivery of Unemployment Insurance services.
   
• Maintains effective working relationships with claimants and employers to insure that Unemployment Insurance programs are meeting their needs; handles difficult situations/serious complaints.
   
• Prepares and analyzes a variety of weekly, monthly, quarterly, and other periodic reports on workload activity, staff performance, and local office operations.
   
• May back up local office staff in peak periods or absenteeism.

JOB REQUIREMENTS for Unemployment Insurance Local Office Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
2. Six months experience in developing policies or procedures.
3. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Six months experience in narrative report writing.
5. Six months experience in staff supervision of two or more employees which includes to plan, assign, review, discipline, recommend hire, promotion, termination and administer performance plans and reviews.
6. Knowledge of health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.