Licensing Specialist

This position is involved in various aspects of the Commercial Driver License (CDL) program and acts as a liason for the Division between other governement and state agencies, providing impeccable customer service while assisting both internal and external customers.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Receives and reviews applications for licenses. Ensures all required information/ documentation for license type/category is included.  Verifies authenticity of documentation.  Contacts applicants for missing information.  Approves or recommends approval of applications.
  
• Organizes and oversees the license renewal process. Ensures appropriate notices and/or forms are issued to licensees.  Follows-up and tracks renewals and resolves problems relating to procedures and delinquent deadlines.
  
• Tracks a variety of activities. Prepares routine summaries and reports. Conducts limited research and analysis of facts and information maintained to provide ad hoc reports. May recommend changes to improve licensing process.
  
• Maintains licensee and/or fee information in a computerized database. Generates licenses, invoices for billing, labels, listings, reports and/or other information from database as required.  Maintains a variety of files.
  
• Provides information and guidance to licensees and to the general public regarding interpretation of statutes and regulations and related procedures and administrative matters. May act as liaison between superior and state/federal representatives, the public, committees, task forces, commissions, etc.
  
• May assign, review and/or evaluate the work of lower level clerical employees.
  
• May obtain, organize and/or draft information and materials for distribution to the general public or for office use.
  
• May collect, record and deposit fees.

JOB REQUIREMENTS for Licensing Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and  procedures, resolve deficiencies, interpret information, and track and monitor activities. 
2. Six months experience in record keeping.
3. Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Applicants must be legally authorized to work in the United States.  DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.   

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.