Recruitment #072415-MADZ05-350100
Opening Date | 7/27/2015 12:00:00 AM |
---|---|
Closing Date | 8/2/2015 11:59:00 PM |
Type of Recruitment | Open Competitive |
Salary | Yearly: $44,094.00/Min - $55,117.00/Mid |
Salary Plan | M37 |
Pay Grade |
15 |
Shift Hours | 8:00am - 4:30pm |
Employment Type |
Actual Vacancy |
Employment Term |
Regular |
Agency | DHSS/Administration / Management Services |
Location(s) |
Herman Holloway Campus: (1901 N DuPont Hwy, New Castle, DE, 19720) |
Contact Name | DHSS Applicant Services |
Contact Phone | 302-255-9100 |
The incumbent in this position works at the DHSS IT Help Desk. The incumbent serves as focal point for Eligibility Modernization and Medicaid Management Information Systems issues that come to the Help Desk. Work includes working with both business and technical staff to identify, document and resolve problems. If the problems cannot be resolved they will manage the issue through the appropriate escalation path to resolve the problem. The incumbent will be responsible to analyze the issues that have come into their queues and determine when issues require a systemic solution.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
JOB REQUIREMENTS for Information Systems Support Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.