An incumbent in this class performs specialized social service work involving emergency assistance and/or crisis intervention, aiding the client in dealing with specific problem areas and/or life threatening situations.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs. May provide phone counseling evaluations and crisis intervention to determine admission of
clients to hospitals or other special treatment facilities.
- Documents, verifies, records and reports client information.
- Refers ineligible clients to appropriate agencies and resources.
- May provide coverage for other agency assistance programs as assigned.
- Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
- Maintains adequate records of provided services including case files and related material.
- Provides referral information to individual and general public, promotes effective public relations for agency.
JOB REQUIREMENTS for Social Service Specialist III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements; may coordinate with community resources to obtain client services.
- Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Three years experience in applying laws, rules, regulations, standards, policies and procedures.
- Six months experience in record keeping.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
CONDITIONS OF HIRE
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Union: As a condition of accepting employment, the person selected for this position shall join and pay dues to the labor organization or may, instead not join but pay a service fee no greater than the dues. The labor organization has been elected by employees as their representative for collective bargaining and other work related purposes.
The application is evaluated based upon a rating of training and experience.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.