Human Resource Services
Alameda Skyline

Information Systems Specialist

Recruitment #20-0416-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.

DESCRIPTION

ABOUT ALAMEDA COUNTY

Alameda County is the seventh most populous county in California and is characterized by its rich diversity and culture as one of the most ethnically diverse regions in the Bay Area and the nation. It is home to over 1.6 million people living in 14 incorporated cities as well as six unincorporated communities and rural areas throughout the 821 square miles of the County. The County enjoys a varied geography ranging from urban marinas to rolling open spaces to hillside lakes and streams.

 

CURRENT VACANCIES

There is an immediate full-time vacancy for this position currently located within the General Services Agency. While there are immediate vacancies for these positions, the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year for these and other Alameda County departments and agencies.

For more information about the department, please visit General Services Agency.

 

THE POSITION

Under general supervision, Information System Specialists assist in planning, configuring, installing, troubleshooting and supporting agency/departmental Local Area Networks (LANs), Wide Area Networks (WANs) and other computer systems and related equipment; provide consultation to departmental support staff and management on hardware and software issues; and perform related duties as required.

 

For more detailed information about the job classification including example of duties, visit: Information Systems Specialist (#0416)

MINIMUM QUALIFICATIONS

Experience:

The equivalent of one year of full-time experience in developing and maintaining information technology systems including LAN/WAN systems.

 
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

  • Modern computer technology to develop, administer and maintain computers and network systems. 
  • Information technology concepts.
  • Methodologies for analyzing systems, procedures and workflow.
  • Office software applications.
  • Functions and capabilities of database systems.
  • World Wide Web technology.
  • Network infrastructure technology.

Ability to:

  • Function as system administrator.
  • Maintain existing office software applications.
  • Make effective decisions.
  • Plan and organize.
  • Identify and correct problems with computers and related equipment.
  • Analyze problems related to database design, system interactions and cross platform issues.
  • Prepare and maintain documentation, records and logs.
  • Communicate effectively both orally and in writing.

EXAMINATION COMPONENTS

The examination will consist of the following steps:

  1. A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process;
  2. A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process;
  3. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

** CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. **

We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:

*5:00 PM, Monday, June 1, 2020

5:00 PM, Monday, May 11, 2020

Review of Applications for Minimum Qualifications:

*September 22, 2020

by May 22, 2020

Supplemental Questionnaire Review for Best Qualified:

*October 26 , 2020

by June 26, 2020

Oral Interviews:

*Week of November 30, 2020

Week of July 13, 2020

 *updated on 11/18/2020

 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

 

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

 

For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received, or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Angelica Cuevas, Human Resources Analyst 
Human Resource Services, County of Alameda
510-272-5154; Email: Angelica.Cuevas@acgov.org

 

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.