Human Resource Services
Alameda Skyline

Senior Clinical Case Manager, CHSC

Recruitment #17-6646-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

DESCRIPTION

HEALTH CARE SERVICES AGENCY
Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and the Office of the Agency Director. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. 

CENTER FOR HEALTHY SCHOOLS AND COMMUNITIES
The Center for Healthy Schools and Communities (CHSC) is part of the Alameda County HCSA and provides services to school age youth from pre-kindergarten through community college. The CHSC represents many diverse collaborations of service providers, school and school district leaders, health advocates, community partners, policy makers, and youth working to create equity in education and health for all students. The CHSC fosters the academic success, health and well being of Alameda County youth by building universal access to high quality supports and opportunities in schools and neighborhoods.  We value empowering families and youth, growing the capacity of communities to affect change and building strategic partnerships that link health and education institutions to achieve equity.  We envision a county where all youth graduate from high school healthy and ready for college and career.  

For more information about CHSC click here.

THE POSITION
Senior Clinical Case Managers, CHSC are located in the Health Care Services Agency, Center for Healthy Schools and Communities and report to a Behavioral Health Care Services Manager, CHSC, or a Healthy School Health Services Administrator, CHSC; only licensed staff will provide clinical supervision. Senior Clinical Case Managers, CHSC spend the majority of their time at the school district, schools, or school-linked community youth sites where they are assigned as the lead behavioral health coordinator. Working in close collaboration with the leadership, support staff, and service providers that help to expand services to school sites in these locations, Senior Clinical Case Managers, CHSC divide their time between capacity building activities and direct services to meet critical needs. As part of their capacity building activities, Senior Clinical Case Managers, CHSC provide lead direction to and assist in the management of the CHSC internship program.

For more detailed information about this job classification click here.

THE IDEAL CANDIDATE
In addition to the minimum qualifications, knowledge and skills listed below, the ideal candidate will be well prepared for advancement as a senior clinical case manager by demonstrating strong leadership skills with direct experience serving in a capacity as a lead behavioral health coordinator or as a lead clinical case manager with direct responsibility to provide clinical field supervision to interns, as well as intern recruitment, placement, and training. The ideal candidate will also have a track record of success case managing school-based/linked health care services for youth ages 5-24 and will be highly respected as:

  • Someone who will take personal pride and satisfaction contributing as a Senior Clinical Case Manager and who is technically adept and prepared for advancement to provide lead direction and clinical field supervision to interns associated with the Center for Healthy Schools and Communities;
  • An inspirational leader with the ability to consult, counsel, train, and motivate partners and peers in order to optimize individual and team performance;
  • Someone who is driven by success and is capable of setting high goals, monitoring progress toward goals and  tenaciously working to meet or exceed goals while deriving satisfaction from such continuous improvement;
  • A strategic decision maker who obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision, and who can commit to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values;
  • Someone with strong ties to the community and the ability to create and facilitate partnerships between and amongst youth, staff, families, and the community;
  • A trusted clinical case manager skilled at securing relevant information, identifying key issues, understanding the relationships among assessments, interventions, and responses, and adept at documenting assessments and treatment plans, and adjusting case management/recommendations as needed;
  • Someone capable of making a positive impact on others by exuding an air of confidence, creating good first impressions, professionally commanding attention, and earning professional trust and respect of others; and
  • A clear and effective communicator who takes responsibility for understanding others and conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

MINIMUM QUALIFICATIONS

Education:

Possession of a Master's degree from an accredited school in social work, marriage and family therapy, psychology, counseling.

And Either

Experience:

The equivalent of six-months of full-time satisfactory experience in the Clinical Case Manager, CHSC classification in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.)

Or

Experience:


The equivalent of three (3) years full-time post graduate case management and/or counseling experience with youth (5-24 years of age) and families in a school or school-linked community setting that serves children, youth, and families and address educational outcomes.

And

License:

Possession of a Marriage and Family Therapy, Clinical Social Work or Clinical Psychology license from the applicable licensing authority: California Board of Behavioral Sciences or California Board of Psychology is required. Must meet the state licensing authority criteria to clinically supervise interns.

Or

Certification:

Certification of Pupil Personnel Services Credential (PPSC) combined with two additional year of postgraduate counseling or case-management experience working in a school, school district, or community setting that serves children, youth, and families and are linked to educational outcomes setting.

And

License:

Possession of a valid California Driver’s license is required.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Developmental, academic, social/ emotional and mental health needs of school-age children and youth (5-24 years of age).
• Principles and practices of behavioral health supports in the unique settings of schools and YF Centers.
• Principles and practices of clinical supervision.
• The K-12 educational system, organization, general education principles, special education, and effective practices in linking students with internal and external support resources.
• Theory and principles of mental health consultation, multidisciplinary teams, group and individual therapy/counseling, family support, trauma-informed practice, cultural responsiveness, and positive school/community environments.
• Social justice and systems change theory; and personal and collective healing and transformation.
• Youth culture and needs; and principles of Positive Youth Development.
• Socio-cultural factors impacting children, their families, and the community.
• Culturally competent, bio-psychosocial assessments of children/youth, their families, and their social and school environments.
• Screening, intake, and assessment procedures.
• Basic methods of clinical intervention such as counseling, crisis intervention, casework, group work, advocacy, consultation, case management, family therapy, and strength/asset-based approaches.
• Conflict resolution, violence prevention, and substance abuse treatment and prevention.
• Principles and practices to facilitate linkages to community agencies and community resources and their role in prevention and treatment of at-risk children and youth.
• Applicable federal, state and local laws, rules and regulations.
• Legal and ethical guidelines governing requirements for reporting sexual and physical abuse and other exceptions to rules of confidentiality.
• Basic health insurance systems and operations related to the enrollment process.
• Computer applications related to the work.

Ability to:

• Develop cross-systems partnerships between educators, health providers, and youth and family centers that wok together toward the common goal of strengthening services and the service system for children, youth and their families.
• Develop positive, supportive professional relationships with a variety of individuals and groups that are part of a district, school, or YF Center community such as school district administrators, principals, teachers, staff, students, families, and service providers.
• Work collaboratively with multi-disciplinary teams, community resources and organizations and manage conflict between organizations in positive, productive ways.
• Serve as an effective field supervisor for interns, including providing clinical supervision of interns, supporting intern recruitment, placement, and training, and completing all paperwork required by educational institutions.
• Serve as an effective resource at the assigned sites, while also publicly representing the core mission, strategic directions, and initiatives of the CHSC.
• Relate positively and meaningfully with children and youth in ways that value and validate their experience in the world, hopes and dreams.
• Use culturally relevant outreach strategies for developing positive relationships with parents and families, engaging them in services that support their children, and providing family support as needed.
• Learn and use holistic healing modalities.
• Determine mandated parental consent requirements for the treatment of minors.
• Understand confidentiality in school settings and establish and maintain confidentiality as appropriate and mandated.
• Work in diverse community settings with families from diverse cultural, ethnic, linguistic and economic backgrounds.
• Manage multiple and changing priorities.
• Effectively lead multi-disciplinary teams; and provide clinical field supervision.
• Interpret, explain and apply relevant regulations, policies and procedures.
• Communicate effectively, orally and in writing.
• Prepare clear, accurate and effective reports, correspondence and other written materials.
• Establish and maintain effective working relationships with those contacted in the course of work including all school or YF Center community members and CHSC staff and management. 
• Work with various at-risk populations such as youth not attending school, youth in out-of-home placement, homeless youth, delinquent youth, and youth abusing alcohol or other drugs.
• Understand the critical aspects of conducting home visitations, such as home assessment, triage, and strategies for personal safety, and cultural competence with special consideration for disability, race, and poverty.

EXAMINATION COMPONENTS

The examination will consist of the following steps: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.  

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:                                                                         5:00pm, Monday, March 19, 2018
                                                                                                        5:00pm, Monday, March 26, 2018
                                                                                                            5:00pm, Monday, April 9, 2018
Review of Minimum Qualifications:                                                                 Monday, April 2, 2018
                                                                                                                                                       TBD
Review of SQ for Best Qualified:                                                                    Monday, April 16, 2018
                                                                                                                                                       TBD
Panel Interviews:                                                                                            Thursday, May 3, 2018
                                                                                                                              Friday, June 8, 2018

*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

**Updated 3/19/2018 4/2/2018 5/23/2018

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs    

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

 

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Lindsay Christopher, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6393 | Lindsay.christopher@acgov.org  

Alameda County is an Equal Opportunity Employer