Family Support Care Coordinator

THIS IS A REOPENING OF AN EXISTING EXAMINATION. IF YOU HAVE PREVIOUSLY APPLIED (OR STARTED AN APPLICATION) FOR THE FAMILY SUPPORT CARE COORDINATOR, EXAM # 16-6706-01, READ THIS ENTIRE BULLETIN. THERE ARE SPECIFIC INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT. IN ORDER TO REAPPLY FOR THIS POSITION, PLEASE CONTACT THE EXAMINATION ANALYST AT LINDSAY.CHRISTOPHER@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU. THIS IS A REOPENING OF AN EXISTING EXAMINATION.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Postmarks are not accepted. Failure to submit the Application or Supplemental Questionnaire will result in disqualification

HEALTH CARE SERVICES AGENCY
Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.

PUBLIC HEALTH DEPARTMENT
Alameda County Public Health Department has worked for over 80 years to improve the health and safety of its residents and the neighborhoods they live in. Traditional public health concerns such as disease outbreaks, environmental hazards and access to health care have been joined by contemporary concerns: bioterrorism, crime, violence, and substance abuse. Each of these poses a threat to public health and wellness and calls for short and long-term solutions that lie well outside traditional public health boundaries.  For more information about our Alameda County Public Health Department, please visit the Alameda County Public Health Department Website and latest Annual Budget document found on www.acgov.org. 

THE POSITION
Family Support Care Coordinators perform specific program care coordination, group facilitation, and a variety of community and health education activities in the Health Care Agency (HCSA) case management, care coordination, home visiting and/or family support programs and work collaboratively to provide a seamless system of services and support for clients in Alameda County; act as a liaison between communities, agencies, and other resources, services and program staff; and perform related work as required. Care coordination is defined as brief screening, triage, and referral/linkages to other programs services that occurs over the course of a six-month to one-year period of time with a client/family. The care coordination activities that the Family Support Care Coordinator conducts may be performed in person or over the phone. In-person meetings occur one to two times per month and often happen within the context of the group sessions.

THE VACANCY
The current vacancy is for a project position, located in the Public Health Department’s Office of Dental Health. However, the eligible list resulting from this recruitment may be used to fill future vacancies in other divisions or program areas.

THE PROJECT
The Alameda County Public Health Department was awarded a $17 million grant to expand oral health prevention work through the Office of Dental Health. The Healthy Teeth, Healthy Communities (HTHC) project grant, is a Local Dental Pilot Project of the Dental Transformation Initiative of Medical 1115 Waiver. The project will allow the department to provide county-wide preventive dental care services to children and youth 0-20 years of age, and is a cross-sector collaborative initiative (with 15 community partners) to implement a county-wide dental health care coordination system to ensure Medi-Cal eligible children and youth in Alameda County receive prevention and continuity of dental care services. The project timeline is approximately four years.

The Family Support Care Coordinator project position will be tasked with a variety of outreach care coordinator activities and community education under the Healthy Teeth Healthy Communities project. Additionally, this position will act as a liaison between communities, agencies and program staff.

Project positions are used to provide staffing, for defined, limited term activities. Project positions can exist only as long as the project or activity to which they are attached continues, not to exceed five years.

THE OFFICE OF DENTAL HEALTH
The Office of Dental Health promotes the oral (dental) health of Alameda County residents by assessment of oral health problems and resources to address them. This unit assures access to community-based resources and programs, and develops policies that address the oral health needs of the community. The emphasis is on prevention and education.

THE IDEAL CANDIDATE
In addition to meeting the minimum requirements for this position, the ideal candidate will be a compassionate, self-starter, with a desire to provide service and assistance to diverse, underserved, populations in Alameda County. Additionally, the ideal candidate will possess the following critical attributes:

• Ability to build and maintain professional, constructive and collaborative relationships with diverse communities, organizations, and local public and private service providers.
• Exceptional written, verbal and interpersonal communication skills, focused on developing an environment where diverse multidisciplinary teams can work together to offer maximum services to Alameda County residents.
• Experience interacting with clients and peers in a way that gives them confidence in your intentions and those of the organization.
• Actively seeks information to understand client circumstances, problems, expectations and needs, in order to provide clients with appropriate education, care, and service referrals.
• Ability to effectively manage time, resources and priorities – identifying more critical and less critical activities and tasks and adjusting priorities as appropriate.
• Knowledge of, and familiarity with, Windows based computer programs.

Either I
Pattern I

Two (2) years as a Community Outreach Worker or an equivalent or higher-level classification performing care coordination/case management duties.

Or
Pattern II

Possession of an AA degree and one (1) year of experience performing care coordination/case management duties in a health care or social services setting.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcements of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge:

• Extensive knowledge of community and governmental services and resources
• Interest in working with multi-stressed and multicultural families and the communities in which they live.
• Experience observing clients, recording information, conducting client interviews, implementing service plans
• Problem-solving techniques, handling crisis intervention matters, and using proper decision making skills
• Effective communication and interpersonal skills, including reflective practice
• A sense of responsibility and the ability to manage time effectively.
• Knowledge of and experience with interviewing techniques and methods including Motivational Interviewing.
• Knowledge of Ten Essential Public Health Services
• Understanding of basic social needs, attitudes and behavioral patterns; the principles of counseling and health education, health promotion, disease prevention, and preventive health care.
• A strong desire to help others and the ability to establish trusting relationships
• Knowledge of community structures and dynamics and method of group facilitation.
• Outreach experience and knowledge of, program development, implementation and evaluation. • Knowledge of computer database operation and basic data entry skills.

Ability to:

• Establish and maintain effective working relationships with clients, their families, professionals, para-professional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.
• Communicate clearly and effectively, both orally and in writing with linguistic and cultural proficiency.
• Follow prescribed procedures and policies.
• Obtain and maintain accurate case information in electronic database format.
• Understand and accept differences in attitudes toward health problems resulting from medical, cultural, socioeconomic and other factors
• Understand the connections between social conditions (income/community economics, transportation, education, housing, incarceration) and individual and community health
• Use knowledge to assist clients in accessing resources that address barriers
• Analyze client activities and integrate appropriate program activities/services.
• Establish trust with families in order to obtain accurate personal, sensitive and confidential data from clients across ethnic and cultural lines.
• Recognize the contributions of diverse opinions and perspectives
• Incorporate ethical standards of practice into all interactions with individuals, organizations and communities.
• Communicate information to influence behavior and improve health

The examination will consist of the following steps: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.  

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:                                           5:00 p.m., Thursday, December 28, 2017
Review of Minimum Qualifications:                                           Friday, January 12, 2018
Review of SQ for Best Qualified:                                       Wednesday, January 31, 2018
Panel Interviews:                                                              Wednesday, February 21, 2018

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs  

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Lindsay Christopher, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6393 | Lindsay.christopher@acgov.org

Alameda County is an Equal Opportunity Employer