Recruitment #16-6515-01
Date Opened | 7/18/2016 12:00:00 AM |
---|---|
Filing Deadline | 8/12/2016 5:00:00 PM |
Salary | $44.47 - $52.44/hour; $86,716.50 - $102,258.00/year |
Employment Type |
Permanent Full-Time Employment
Permanent Part-Time Employment |
HR Analyst | Nicole Lewis-Bolton |
Department | Alameda County Health |
Work Location |
Oakland
|
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.HEALTH CARE SERVICES AGENCY
Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents.
BEHAVIORAL HEALTH CARE
It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past.
Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful:
ACBHCS
Access - where every door is the right door for welcoming people with complex needs;
Consumer and Family Empowerment - through shared decision‐making best practices, that clinically produce effective outcomes;
Best Practices - business excellence that uses public resources cost‐effectively;
Health and Wellness - by integrating emotional, spiritual and physical health care;
Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families;
Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse.
For more information about the department of Behavioral Health Care Services, please visit www.acbhcs.org/
THE POSITION
Under general direction, Clinical Review Specialists provide behavioral health care services by telephone, face-to-face, and/or record review for referral, treatment, and/or payment authorization and service integration; gather and analyze case history data and treatment plans; make treatment recommendations and assess quality of care; record all findings and maintain review records; and perform related work as required. These positions provide a variety of clinical services including screenings, assessments and referrals, review of medical necessity for authorization of services, utilization review, assessment of quality of care, and provider consultation.
DISTINGUISHING FEATURES
This is a journey level class, requiring a licensed professional, fully trained and professionally skilled upon entrance into the class. This position reports to a licensed clinical manager. Direct supervisory review and guidance is provided only in selected cases. Clinical Review Specialists provide behavioral care clinical assessment, clinical analysis, referral for treatment, treatment review, and provider consultation involving considerable latitude and independence of judgment. Incumbents in this class may lead and consult with other staff on clinical issues but do not have formal supervisory responsibility.
The class is distinguished from Behavioral Health Clinician II, Clinical Psychologist and Clinical Nurse II positions in that incumbents usually perform tasks using indirect information to provide behavioral health screenings and referrals or clinical direction to other licensed professionals and a large network of independent practitioners and organizations. This direction may include payment authorization, resource utilization management, quality improvement, quality assurance and coordination of multiple funding sources to support treatment requests.
EXISTING VACANCIES
The immediate vacancies for this position are in the Programs listed below; however, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise.
ACCESS Program - We are seeking to fill two (2) Clinical Review Specialist vacancies within the ACCESS Program to serve as an initial point of public contact and provide telephone information, screening, assessment and referral services to the greater Alameda County community. The licensed clinicians at ACCESS generally work in a call center setting, hear concerns over the telephone, and provide clinical screenings and referrals to identified service providers within the County's network who can best meet the specific needs of each individual client, including language and communication needs. An ACCESS Clinical Review Specialist may also be placed in an alternative setting to provide face to face assessments and referrals. These positions authorize treatment; assess for level of care; maintain records; provide consultation concerning medical necessity and utilization of system resources; and provide telephone crisis intervention services including arranging for emergency services when needed. One of the current openings is for a Clinical Review Specialist who will work closely with the Alameda County Probation Department and be stationed at the Probation office 1-2 days/week, and at the ACCESS call center for the rest of the week. We are seeking a clinician who has extensive experience working in criminal justice mental health field for this position.
Utilization Management Program (formerly Authorization Services) - We are seeking to fill at least one (1) Clinical Review Specialist vacancy within the Utilization Management Program to provide daily case consultation and review to determine medically necessary treatment and appropriate utilization of system resources for both inpatient and outpatient behavioral health services, and to coordinate resources and follow-up for eating disorder care. They are expected to consistently assess level of care, treatment and disposition plans based on cultural, developmental and age-related parameters; assure in each medical necessity review that adequate documentation exists to substantiate provision of services and payment authorization; and obtain information and documentation that is required to conduct pre-service, admission and continued stay hospital reviews including determination of aftercare planning and placement efforts.
Quality Assurance - We are seeking to fill at least two (2)Clinical Review Specialist vacancies within Quality Assurance to assess the quality of care and documentation required to support continued client behavioral health care treatment; manage audits (internal and DHCS/EPSDT) ; investigate complaints; review unusual occurrences; monitor compliance with regulations including: documentation, HIPAA, chart reviews, utilization reviews, grievance tracking/reporting, change of provider requests, site certification, and provider license verification; respond to provider questions about documentation standards, claiming, staff qualifications and other inquiries into regulations; revise and write manuals and procedures; work with other departments on Quality Assurance initiatives and special projects; and collaborate with and provide service providers training
IDEAL CANDIDATES
In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for these positions will be licensed clinicians with at least 3 years of post license clinical work experience within a health care call center, quality assurance or utilization review setting; and who has excellent communication and interpersonal skills to support their ability to interact well with others to earn their trust within an environment that embraces diverse cultures, interpersonal styles, abilities, motivations, and backgrounds.
Ideal candidates for these positions will also be highly respected as:
For a detailed listing of the duties and essential competency requirements for this position, please see the complete Clinical Review Specialist job description.
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.
3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.
CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.
***We reserve the right to make changes to the announced examination components***
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:
TENTATIVE SELECTION PLAN:
Deadline for Filing |
5:00pm, Friday, August 12, 2016 |
Review of Minimum Qualification |
August 22, 2016 |
Supplemental Questionnaire Review for Best Qualified |
September 2, 2016 |
Oral Interview Exam |
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*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*
Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.
For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrsAlameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Welfare Benefits
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.
Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.
Nicole Lewis-Bolton, Human Resources Analyst II
Human Resource Services, County of Alameda
(510) 272-6468 • nicole.lewis-bolton@acgov.org
Alameda County is an Equal Opportunity Employer