Human Resource Services
Alameda Skyline

Library Circulation Supervisor I (Promotional)

Recruitment #16-4201-01

Introduction

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by 5/13/16.  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

DESCRIPTION

THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.  

 

THE AGENCY

The Alameda County Library provides library services from ten branch libraries in the cities of Albany, Dublin, Fremont, Newark and Union City and the unincorporated communities of Castro Valley and San Lorenzo. Outreach services are provided through the Bookmobile, the Literacy Program, the Senior Outreach Program, and the County Jails.  

 

The County Library was established in 1910 and is governed by the Alameda County Board of Supervisors. The Alameda County Library Advisory Commission advises County Librarian Carmen Martinez and the Board of Supervisors on library services.  

 

The County Library is funded primarily by local property taxes, with additional revenue from State grants and contracts with cities for additional open hours and services. The Board of Supervisors allocates a portion of a utility users and business license tax which is collected only in the unincorporated areas of the County to the Library for service to the unincorporated areas. The Alameda County Library Foundation and active Friends or Library League groups in each community support library programs and services.  

 

For more information on the Alameda County Library, please visit: http://www.aclibrary.org/

 

THE POSITION

The Library Circulation Supervisor specification describes three levels of supervisory clerical classes and identifies the range of responsibility and the type of assignment, which distinguishes each level within the series.

The basic function of positions in the Library Circulation Supervisor series is to coordinate the operation of circulation and clerical services including the supervision, training, and evaluation of a group of library clerical support staff and activities at a public library; to perform complex, difficult clerical and technical work in support of library operations; to work with library users and community members in problem-solving situations and conflict resolution; to collaborate with library professional staff and act as liaison between reference and circulation services staff; and to do related duties as required.

DISTINGUISHING FEATURES

Library Circulation Supervisors are assigned to the County operated public libraries. These positions require detailed working knowledge of a public library and well-developed supervisory skills, and are responsible for directing the clerical support function, the circulation desk operation, facility maintenance, technology equipment and systems, shelf maintenance, materials maintenance, and processing functions, clerical staff and volunteers.

Positions allocated to the three levels in this class series exhibit the following sets of characteristics:

Library Circulation Supervisor I
Positions allocated to the Library Circulation Supervisor I level in this class series exhibit the following minimum standard: Having responsibility for directing the work of, and using independent judgment in the supervision and evaluation of a clerical staff of fewer than the equivalent of 10 full-time subordinate employees.

Library Circulation Supervisor II
Positions allocated to the Library Circulation Supervisor II level in this class series exhibit the following minimum standard: Having responsibility for directing the work of, and using independent judgment in the supervision and evaluation of a clerical staff comprised of the equivalent of 10 or more full-time subordinate employees.

Library Circulation Supervisor III
Positions allocated to the Library Circulation Supervisor III level in this class series exhibit both of the following minimum standards:  Having at least one subordinate supervisor (at the level of Library Circulation Supervisor I or higher). AND Having responsibility for directing the work of, and using independent judgment in the supervision and evaluation of a clerical staff comprised of the equivalent of 20 or more full-time subordinate employees.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications listed below, the ideal candidate will encompass the following attributes, and have demonstrated a successful track record in:

  • Strong leadership abilities, including supervising, hiring, training, evaluating, scheduling and delegating assignments to staff and volunteers. 
  • Effectively communicating, verbally and in writing, with staff, colleagues, community partners and the public.
  • Understanding written policies and interpreting them for staff and the public.
  • Planning and managing work flow; making adjustments and improvising to properly resolve conflicts.
  • Resolving difficult situations and having the ability to make sound decisions related to patron complaints and billing issues; follows through on various issues to ensure timely resolutions.
  • Facility maintenance, including acting as a building liaison, coordinating with other colleagues at various branch locations and safekeeping money in the branch. 
  • Working collectively as a team member within the branch and agency wide; represents the branch in a positive way and demonstrates a positive disposition as an example for others.

To view the full job description for this position, please click here.

MINIMUM QUALIFICATIONS

Library Circulation Supervisor I

Either I

The equivalent of one-year full-time experience in the class of Library Lead Clerk in the Alameda County classified service. (Non-classified includes District Attorney’s Office and Hospital Authority.)

Or II

The equivalent of two years of full-time progressively responsible clerical experience in a library setting. Work experience must include the equivalent of one year supervisory or lead experience. Public and Academic Library experience preferred. Possession of a certificate from a Library Technology Assistant of Library Technology Program may be substituted for six (6) months experience.

Special Requirements:

Incumbents in this classification are required to work evenings and weekends.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• County policies and procedures.
• Principles and methods of supervision, management, and training.
• Automated library circulation systems, library user accounts, library materials and processing.
• Public library facilities management principles.
• Technology systems and equipment used in a public library.
• Operational trends, procedures, practices, and terminology related to the circulation and clerical support services functions found within a public library.
• Record keeping principles and practices.
• Training methods and techniques.
• Modern office organization, practices, and equipment.
• Appropriate English grammar, vocabulary, spelling, and punctuation.
• Basic office software and computers.
• Basic mathematics.

Ability to:

• Plan, assign, train, supervise, review, and evaluate the work of assigned clerical support staff.
• Read, interpret, and apply rules, policies, and procedures.
• Utilize initiative and sound judgment within established guidelines.
• Organize and maintain accurate records and files.
• Deal tactfully with library users, maintain effective, harmonious relationships with library users, and promote good public relations.
• Work with other County and City departments and outside vendors around facility and equipment maintenance issues.
• Operate, troubleshoot, and train other staff and the public on a variety of technologies.
• Prepare clear and concise reports and other written materials.
• Be flexible and adaptable to changing work priorities.
• Communicate effectively in writing and verbally.
• Analyze and use reasoning to logically solve problems, and contribute to the solution of problems related to library clerical operations and circulation services.
• Perform physically demanding work; stoop, bend, push, and stand for long periods of time.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

  • A review of candidates' applications to verify possession of minimum requirements.
  • Those candidates who possess the minimum requirements for the class will move onto the next step in the examination process which is a review of the supplemental questionnaires to determine those best qualified.
  • Those candidates that pass the screening for best qualified will move onto the next step in the examination process which is an oral interview that will be weighted as 100% of the candidate's final examination score.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:  

TENTATIVE SELECTION PLAN: 

Deadline for Filing

5:00pm, Friday, May 13, 2016

Review of Minimum Qualification

May 20, 2016

Supplemental Questionnaire Review for Best Qualified

June 6, 2016

Oral Interview Exam

June 21-22, 2016

*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*  

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

Shelisa Jackson, Human Resources Analyst II

Human Resource Services, County of Alameda

(510) 208-3954 • Shelisa.jackson@acgov.org

Alameda County is an Equal Opportunity Employer