Infrastructure Services Manager

THIS RECRUITMENT HAS A LIMITED FILING PERIOD.

Applications and Supplemental Questionnaires

will only be accepted online from

Thursday, August 11, 2016 to 5:00:00 PM on Thursday, August 18, 2016.

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line. 

 
SUPPLEMENTAL QUESTIONNAIRE:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.  Failure to submit the Application or supplemental Questionnaire will result in disqualification. 

   

THE POSITION

Under the direction of the Deputy Director, the Infrastructure Services Manager directs the activities of journey level technical analysts and specialists in the areas of networks, servers and office systems support, with oversight in the design, implementation and maintenance of production systems. Areas of responsibility can include networking technologies, server and data systems, web technologies, supervision of personnel, projects and system maintenance as required; preparation of estimates of fiscal year budgetary requirements; and other related work as required.

IDEAL CANDIDATE

In addition to meeting the minimum qualifications stated below, the ideal candidate will possess the following critical attributes which include:

·         Exceptional oral and written communication skills with the ability to clearly convey information and ideas with technical and non-technical staff and customers.

·         Strategic problem solving, with the ability to recognize and understand issues, problems and opportunities and determine appropriate course of action.  Proven planning and organization skills with the ability to prioritize, determine needed tasks and resources, and stay on schedule.

·         Ability to design, implement and manage ongoing projects.

·         Ability to collaborate and forge effective relationships with internal and external customers, departments, and agencies to facilitate and accomplish work goals. 

·         Excellent project management skills; ability to plan, coordinate, direct and manage complex projects through subordinate supervisors and staff.

·         Sound decision maker with the ability and experience to identify and understand complex issues, problems, concepts and opportunities, apply logical thinking and exercise good judgement.

·         Exceptional customer service skills, ensuring that customer service (both internal and external) is a driving force behind decisions and interactions.

·         Strong leadership aptitude with the ability to manage, inspire, and facilitate goal accomplishment.

·         Technologically savvy team member with knowledge of the following; Windows-based architecture, server hardware platforms, network and systems management tools and technologies, wireless technologies, web internet/intranet environments, UNIX technologies and Office system client technologies.

Either I

The equivalent of two years of full-time experience in the class of Infrastructure Services Engineer or an equivalent higher level class in the Alameda County classified service supervising technical staff. (Non-classified includes District Attorney’s Office, Hospital Authority, and Consolidated Courts.)

Or II

The equivalent of four years of full-time increasingly responsible infrastructure experience such as security, design and implementation of enterprise network and/or servers, documentation planning and project management in network, server and/or desktop technologies, including three years of direct supervision and workload management of senior systems analysts and engineers. (Possession of a Bachelor’s degree from an accredited college or university may be substituted for one year of experience.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and techniques of project planning, scheduling and control as applied to systems development and maintenance in a large information technology installation.
• Knowledge of the principles and techniques of supervision, personnel development, administration and resource management.
• Understanding of Microsoft Windows-based architecture and associated technologies.
• Server hardware platforms and storage technologies.
• Knowledge of messaging technologies.
• Network and systems management tools and technologies.
• Understanding of networking technologies.
• Wireless technologies.
• Web Internet/Intranet environments.
• UNIX technologies.
• Office system client technologies.

Ability to:

• Effectively communicate with executive management, IT Managers and customers.
• Interface with users at all levels of the organization.
• Document current and future procedures and processes.
• Prepare, maintain and manage project plans and documentation.
• Organize and prioritize workload.
• Develop annual budgets, and project budgets.
• Manage project schedules, resources and personnel.
• Develop schedules, work plans, and training for staff.
• Understand the workflow and organizational needs of a department.
• Work effectively with subordinate staff, other managers, and user department representatives.
• Communicate technical concepts, strategic direction, problem situations, and project progress in a clear manner to interested parties and/or non-technical staff.
• Communicate effectively orally and in writing
• Make effective decisions.
• Analyze and problem solve.

THE EXAMINATION
The examination will consist of the following steps:

1.) A review of candidates' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2.) A review of the supplemental questionnaire to identify the best qualified candidates. Those candidates who have been identified as best qualified will move on to the next step in the examination process.
3.) An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment. 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. 

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.  

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:	Thursday, August 18, 2016
Review of Applications for Minimum Qualifications:	By August 24, 2016
Review of Supplemental Questionnaires for Best Qualified:	By August 29, 2016
Oral Examination*:	September 16, 2016

*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. 

You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox.

If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.
 
Ione Bell, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6456

Alameda County is an Equal Opportunity Employer