Supervising Health Insurance Technician

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Application and Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

THE AGENCY
Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.

THE VACANCY
Supervising Health Insurance Technician positions are located in the Alameda County Health Care Services Agency and report to the Health Care Program Administrator. The classification serves as a first-line supervisor of Health Insurance Technicians who are responsible for determining potential client eligibility for federal, state, or county health insurance programs, providing assistance to Alameda County residents with the application, enrollment and renewal processes for benefit programs and privately funded health insurance programs, and providing on-going training and technical assistance to clients, clinics, contracted providers and community-based organizations regarding a variety of specialized federal, state and county health insurance programs. The Supervising Health Insurance Technician classification is distinguished from the Health Insurance Technician in that the former class has supervisory responsibilities. The Supervising Health Insurance Technician position requires the exercise of considerable independent judgment, initiative, and extensive programmatic knowledge of federal, state and county public benefit programs.

IDEAL CANDIDATE
In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

• Extensive programmatic knowledge of federal, state, and county public benefit programs, including but not limited to Medi-Cal, HealthPAC, CalFresh and CalWORKs;
• Excellent oral and written communication skills;
• Able to work well with culturally diverse employees and clients; 
• Demonstrated knowledge of supervisory skills and techniques;
• Resourceful, self-motivated, and quickly grasps new concepts; and 
• Effectively disseminates new information to staff and clients. 

- Either I
The equivalent of two years full-time experience in the class of Health Insurance Technician in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

- Or II
The equivalent of three years full-time experience providing administrative and operational support comparable to the County’s class of Health Insurance Technician. Some prior lead or supervisory experience is highly desirable.
 
- License
A valid California Motor Vehicle Operator's License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitable qualified candidates will possess the following competencies:

- Knowledge of:

• Supervisory principles, including work planning, direction and review.
• Practices and techniques of administrative analysis and report preparation.
• Budgetary and financial record-keeping techniques.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Basic public personnel and contract administration practices.
• Federal, state and local public benefit programs.
• Health insurance application and eligibility requirements, policies, procedures and provisions.
• Federal, state and local rules and regulations as they relate to claims processing.
• Community resources and organizations for Medi-Cal underserved populations.
• Basic social needs, problems, and behavioral patterns.
• Basic principles of health promotion and preventive health care.
• Outreach program development, implementation and evaluation.
• Methods and techniques of interviewing.
• Computer applications related to the work.

- Ability to:

• Plan, supervise, review and evaluate the work of others through subordinate supervision.
• Train others in work procedures.
• Plan and conduct administrative and operational studies.
• Research, compile and summarize varied information, evaluate alternatives and reach sound conclusions.
• Interpret, explain and apply complex policies, regulations and procedures related to insurance programs.
• Prepare clear and accurate reports, correspondence, procedures and other written materials.
• Represent the department and the County in meetings with others.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Exercise sound independent judgment within established policies and guidelines.
• Analyze problems and situations and develop appropriate course of action.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Communicate clearly and effectively, both orally and in writing.
• Maintain client confidentiality.

The examination will consist of the following steps:

1. A review of the candidates’ applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process;
2. A review of the Supplemental Questionnaire to determine the best qualified; only the most suitably best qualified candidates will be invited to the oral interview process;
3. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.

*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN:

  *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.  Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox.  If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Monique Hill, Human Resources Analyst III

Human Resource Services, County of Alameda

(510) 208-4841; E-Mail monique.hill@acgov.org

www.acgov.org/hrs

Alameda County is an Equal Opportunity Employer