Veterans Service Representative

This recruitment is specifically to fill vacancies within the Social Services Agency, Department of Adult & Aging Services, Area on Aging.

 

 

The Alameda County Social Services Agency is searching for Veteran Service Representatives to interview, advise and assist veterans and their dependents in understanding and obtaining benefits to which they are entitled under Federal, State and local legislation. Incumbents of the position provide valuable information about available services and arrange for referral to appropriate community resources.  They will be charged with promoting positive relationships while representing the Agency in a professional manner.

 

IDEAL CANDIDATE

  

The Ideal Candidate has:

• Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse groups.
• Strong knowledge of Federal, State, and local rules and regulations applicable to veteran’s rights and benefits programs.
• Ability to interact with veterans in a way that gives them confidence in their dealings with the Social Services Agency; providing customer service that is based on commitment, accessibility and responsiveness.
• Integrity and social responsibility, ensuring that veterans receive the benefits and services to which they are entitled.
• Outstanding analytical skills, with a demonstrated ability to think logically and arrive at sound conclusions.

In order to participate in the examination process, applicants must qualify through one of the following patterns:

Either Patten Number I:

The equivalent of one year full-time experience in the class of Eligibility Technician I in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern Number II:

The equivalent of two years full-time experience in a position that required determining eligibility, computing budgets or public assistance, or assisting in veteran’s benefits, in a recognized veteran’s service office of a Federal, State or County government, or a recognized public or private veteran’s service organization.

Or Pattern Number III:

The equivalent of two years full-time experience assisting in veteran’s benefits, in a recognized public or private veteran’s service office.

Special Requirement

Must have a valid California Driver’s License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Federal, State and local rules and regulations applicable to veteran’s rights and benefit programs.
• Problem-solving assessment and techniques used to clarify or resolve discrepancies between regulatory guidelines and claims and supportive evidence.
• Interviewing techniques.
• Claims and appeals practices and procedures.
• Basic personal computer applications.
• Crisis intervention.

Ability to:
• Understand, interpret and apply complex laws and regulations on the rights and benefits of consumers.
• Analyze and evaluate situations, reaching sound conclusions, and making appropriate recommendations.
• Working effectively with minimal supervision.
• Prepare clear, concise correspondence and maintain records.
• Establish and maintain cooperative relationships with the general public, other departments, and other groups and organizations.
• Work with diverse individuals and groups.

THE EXAMINATION WILL CONSIST OF the following steps:

1) A review of candidates' applications and supplemental questionnaires to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.   To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.                        

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

Ione Bell, Human Resources Analyst

Human Resource Services, County of Alameda

510-272-6456

Alameda County is an Equal Opportunity Employer