Recruitment #16-1132-01
Date Opened | 7/26/2016 5:00:00 PM |
---|---|
Filing Deadline | 8/22/2016 5:00:00 PM |
Salary | $22.51 - $26.63/hour; $43,894.50 - $51,928.50/year |
Employment Type |
Permanent Full-Time Employment
|
HR Analyst | Ione Bell |
Department | Social Services Agency |
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.
Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.
QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency.
THE AGENCY
The Alameda County Social Services Agency is comprised of 2,200 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community.
The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh.
Every month:
Emergency shelter is made available to 415 people nightly.
THE POSITION
Eligibility Support Clerks are often the first point of contact for those residents of Alameda County applying for or receiving cash aid, Medi-Cal or CalFresh benefits from the Social Services Agency. Eligibility Support Clerks job responsibilities include reviewing applications, responding to questions and/or referring applicants or recipients of Social Services Agency benefits programs to appropriate resources. All Eligibility Support Clerks are required to maintain a professional and courteous manner, work effectively and accurately with minimum supervision and constant deadlines.
THE IDEAL CANDIDATE
The ideal candidate for the position of Eligibility Support Clerk must have excellent customer service skills and is familiar working face-to-face or over the phone with individuals who may be in crisis situations. The candidate is an effective communicator; quickly grasps new concepts and is able to disseminate information accurately and quickly to Social Services applicants and recipients. The candidate is competent using computers and working within a window’s based environment; is able to maintain quality work performance while under pressure or opposition. Lastly, the candidate will have a collaborative working style and demonstrated ability to work well with culturally and socio-economic diverse individuals.
THE EXAMINATION:
The examination will consist of the following steps:
Review for Minimum Qualifications: September 2, 2016
If you do meet the minimum qualifications, you will be notified via email. You must fill out the application and supplemental questionnaire completely. Not filling out any part of either the application or the supplemental questionnaire will disqualify you from the examination. Resumes submitted in place of complete applications will not be accepted.
Written Examination: September 22, 23, and 24, 2016
Once it has been established that you meet the minimum qualifications, you will be invited via email to participate in a multiple choice examination. You will be sent notification of your scheduled date and time at least 10 days prior to your examination date.
Data Entry Examination: Week of October 10, 2016
Those candidates who pass the written examination will be invited to a data entry examination where they will have to show that they have the data entry skills needed to be a successful Eligibility Support Clerk.
Panel Interview Examination (Weighted as 100% of the final examination score):
Week of October 31, 2016
If the candidate is successful in the data entry portion of the examination, the candidate will then be invited to participate in a panel interview where they will be asked about past job experiences relating to the core competencies that successful incumbents of the job possess. The candidates who pass this portion of the exam will then be scored and put into rank order. The panel interview examination may also serve as the hiring interview at the discretion of the hiring authority. The dates listed above are tentative and subject to change based on the needs of the department.
Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.
TENTATIVE SELECTION PLAN
Deadline for Filing: |
Monday, August 22, 2016 |
Review for Minimum Qualifications: |
Friday, September 2, 2016 |
Written Examination: |
Thursday, Friday, and Saturday, September 22, 23 and 24, 2016 |
Performance Examination: |
Week of October 10, 2016 |
Panel Interviews: |
Week of October 31, 2016 |
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Welfare Benefits
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.
Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.
Ione Bell, Human Resources Analyst II
Human Resource Services Division, County of Alameda
510-272-6456
Alameda County is an Equal Opportunity Employer