Disability Programs Supervisor

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line. 

SUPPLEMENTAL QUESTIONNAIRE: A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.  Failure to submit the Application or supplemental Questionnaire will result in disqualification. 

ABOUT THE COUNTY:

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.

ABOUT THE HUMAN RESOURCE SERVICES DEPARTMENT:

Department Mission:  Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.

Vision:  To be the employer of choice and a great place to work.

Values:  In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology.

The Disability Programs Division is a comprehensive and countywide centralized disability management program, which provides professional consultation and technical support to County agencies and departments. In the development and administration of the County's disability management programs, we collaborate with stakeholders to develop strategies to overcome identified barriers. We continue to increase awareness and understanding of federal and state disability laws, family and medical leave provisions, and other applicable statues, through the design and implementation of countywide disability management training.

In partnership with County Agencies and Departments, we are committed to integrate employees with disabilities and medical conditions into a highly productive workforce environment.

THE POSITION:
Under general direction, supervises Disability Programs Division staff; directs the day-to-day activities of the case management teams; provides consultation, technical assistance, management advice and support to Disability Programs  Division staff and Alameda County agencies/departments pursuant to County policies and procedures,  State and Federal disability laws and leave provisions, and other applicable statutes; oversees Workers’ Compensation claims; and, performs other related work as required.    

THE IDEAL CANDIDATE:
In addition to meeting the minimum qualifications stated below, the ideal candidate will possess experience providing disability case  management and professional and technical consultation, assistance and support on disability related matters pursuant to state and federal disability laws and leaves. These disability laws and leaves include the federal Family and Medical Leave Act (FMLA), California Family Rights Act (CFRA), and Pregnancy Disability Leave (PDL), the Americans with Disabilities Act (ADA), California’s Fair Employment and Housing Act (FEHA), and Workers’ Compensation and possess the following competencies:

• Exceptional oral and written communication skills.
• A sound technical understanding of various disability related laws and leaves such as FMLA, CFRA and PDL, ADA, FEHA and Workers' Compensation.
• Strong disability case management skills and the ability to identify high-risk cases and collaborate and coordinate with others in addressing such cases.
• Strong analytical skills and the ability to provide comprehensive consultation and appropriate recommendations.
• Strong organizational skill with the ability to values and manage work groups by inspiring, advising and delegating to facilitate goal accomplishment and track, monitor and evaluate performance to ensure success.
• Political savvy and skills necessary for identifying, navigating and successfully interacting within the dynamics of the organization while maintaining confidentiality.
• Strong collaboration skill and be a consensus builder, adept in identifying opportunities and taking action to build strategic relationships to help achieve department goals.
• Experience writing policies, procedures and analyzing and preparing statistical reports.
• The ability to respond quickly in a changing environment and provide quality solutions to programmatic and organizational problems.
• A practiced problem solver with good judgment capable of thinking logically, taking initiative and reacting calmly under pressure in order to arrive at sound conclusions, make well supported decisions and take appropriate action.
• A strong coordinator with exceptional organizational skills and a demonstrated ability to plan and organize work for self and others in order to ensure that work is completed efficiently and in a timely manner.
• Someone capable of making a positive impact on others by exuding an air of confidence, creating good first impressions, professionally commanding attention, and earning professional trust and respect of others.

EITHER I

- Experience:   The equivalent of two years of full-time experience as a Disability Programs Case Manager or Departmental Personnel Officer I in the Alameda County classified service. (Non-classified includes the District Attorney’s Office, the Hospital Authority, and the Consolidated Courts.)  Experience involving disability case management, administration of family and medical leaves and reasonable accommodation and the use of the knowledge and abilities described in this specification is highly desirable.  

OR II

- Education:   Possession of a Bachelor’s degree in a relevant field from an accredited college or university.     

AND 

- Experience:   The equivalent of four years recent, full-time experience in a  professional level personnel work involving disability case management, administration of family and medical leaves and reasonable accommodations, and the use of the knowledge and abilities described in this specification.   Supervisory experience is highly desirable.

The most suitably qualified candidates will also possess the following:

- Knowledge of:

• State and Federal disability laws, and leave provisions, and regulations.
  County policies and procedures, Administrative Code, CS Rules, Personnel Procedures, Memoranda Of Understandings (MOU’s), and personnel administration. 
• EEO concepts and guidelines for compliance related to employee/applicant disabilities.
• Principles and practices of management, leadership, supervision, and training.
• Public sector human resource practices and principles including but not limited to employment selection, position classification and compensation.
• Effective techniques of interpersonal relations, negotiation, strategies, conflict resolution and problem solving.
• Statistical methods used to analyze data. 
• Human resource management systems applications, and other commonly used software applications.  

- Ability to:

• Analyze, problem solve, and make sound judgments and appropriate recommendations.
• Demonstrate interpersonal sensitivity. 
• Establish effective working relationships and conferring at all levels.
• Negotiate and strategize.
• Plan and organize.
• Effectively communicate, orally and in writing.
• Problem solve, analyze, and make sound judgments and appropriate recommendations.
• Assist with developing and conducting training in related areas of disability management and reasonable accommodation.
• Provide effective and efficient leadership, direction, and supervision to staff, including basic coaching and team building skills.
• Make presentations to individuals and groups.
• Read, interpret and apply laws, rules, regulations, standards, and procedures.
• Use applicable State and Federal provisions, as well as Charter and Civil Service Rules and Regulations.

The examination will consist of the following steps:

1.  A review of candidates' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2.  A review of the supplemental questionnaire to identify the best qualified candidates. Those candidates who have been identified as best qualified will move on to the next step in the examination process.

3.  An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. 

*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS* 

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.  

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs  

 

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance
• Vision
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage)
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.