Human Resources Technician (Promotional)

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

THIS IS A REOPENING OF AN EXISTING PROMOTIONAL CONTINUOUS EXAMINATION.

IF YOU HAVE PREVIOUSLY APPLIED (OR STARTED AN APPLICATION) FOR THE HUMAN RESOURCES TECHNICIAN (PROMOTIONAL) #16-0278-01, READ THIS ENTIRE BULLETIN. THERE ARE SPECIFIC INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT.  In order to reapply for this position, please contact the examination analyst at monique.hill@acgov.org to have your previous application released back to you.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.  This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score.

Qualified applicants must be current County employees and have completed the equivalent of six months of continuous service by 3/13/2017, following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney's Office, the Medical Center, and the Superior Court). A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications and Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Failure to submit the Supplemental Questionnaire will result in disqualification.

APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.

 *updated on 3/6/2017 (mah)

THE POSITION:

The Human Resource Technician is a paraprofessional classification in the human resource series of job classes. Human Resource Technicians perform technical personnel administrative work. The successful candidate will be trained in technical human resource activities, and will perform these functions in support of professional staff. The Technicians may participate in a variety of tasks including but not limited to gathering and tabulating statistical human resource data, conducting initial research in various planning aspects of opening an exam or for other personnel programs or functions by gathering material from other agencies, reviewing questionnaires, scanning surveys for information, and examining history files. 

They may conduct initial investigations for operating departments in areas such as occupational health complaints, alleged discrimination, grievances, and affirmative action compliance.  Technician will answers routine questions and may prepares routine correspondence relating to County procedures, rules and regulations, job opportunities, salary information, benefits, memorandums of understanding, and examination scheduling for county employees and the general public.  Technicians may assist in constructing written examination or interview questions and may perform a variety of other technical human resources functions. 

THE IDEAL CANDIDATE:

In addition to meeting the minimum qualifications listed below, the ideal candidate will be a detail-oriented, proactive individual with experience working in a Human Resource setting with:

• A competency for appropriately following up and completing assignments and tasks, while paying close attention to detail and set processes;
• A proven track record of consistently managing time and resources in a fast-paced environment to appropriately prioritize and complete identified goals and objectives;
• A demonstrated history of identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences;
• A superior command of both written and oral communication with experience interacting with various levels of management and the public, while concurrently demonstrating diplomacy, politeness and tact.;
• A demonstrated ability to take initiative and work independently with confidence; and
• A strong ability to be adaptable to changing situations and environments, with the capability to take instruction from multiple, senior-level staff members.

- Either I

The equivalent of one year of full time experience as a Specialist Clerk I or equivalent or higher level class in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts) working with County personnel policies, procedures and practices which would have enabled the applicant to acquire the abilities and knowledge listed below.

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

- OR II

The equivalent of two years of full time experience working with personnel policies, procedures, and practices in a human resources operation of a large organization which would have enabled the applicant to acquire the abilities and knowledge listed below. (Possession of a bachelor's degree from an accredited college or university with a major in Human Resources may be substituted for one of the required two years of experience.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:


- Knowledge of:

• Current trends in human resources policies, procedures and practices.
• English grammar, spelling and punctuation.
• Basic mathematics and statistics.
• Operation of office machines and equipment, including personal computers and word
• Processing and spreadsheet software.
• Basic interviewing techniques.

- Ability to:

• Learn to perform human resources related statistical computations.
• Establish and maintain record-keeping procedures and systems.
• Understand and follow oral and written directions.
• Gather and evaluate relevant information.
• Establish and maintain effective working relationships with employees, the public and other agencies.
• Communicate effectively both orally and in writing.
• Perform detailed work accurately.
• Compile and analyze data and reach logical conclusions.
• Work with a variety of tasks simultaneously and prioritize multiple tasks.
• Conduct fact-finding interviews.
• Make public presentations.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1. A review of the candidates’ applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process;
2. A review of the Supplemental Questionnaire to determine the best qualified; only the most suitably best qualified candidates will be invited to the final step of the examination process;
3. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.

*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE EXAM PLAN

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Please do not submit responses to the questionnaire until you have been notified that you have first met the minimum qualifications. Notifications will be sent out about two weeks after the final filing date.    

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.