Quality Assurance Administrator, BHCS

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Application & Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.Applications will only be accepted on-line.

HEALTH CARE SERVICES AGENCY

Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents. 

BEHAVIORAL HEALTH CARE SERVICES  

It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past.  For more information about the department of Behavioral Health Care Services, please visit the BHCS departmental website and/or Annual Budget Document found on acgov.org.

DISTINGUISHING FEATURES

This is a single class position located in the Behavioral Health Care Services Department in the Health Care Services Agency. The position is responsible for all aspects of planning, developing and evaluating the department’s quality management and quality improvement programs. It also has responsibilities for developing and implementing policies and procedures for the Consumer Assistance service delivery. It is distinguished by the full range of administrative, clinical, credentialing and supervisory responsibilities for the Mental Health Managed Care Plan administered by the Behavioral Health Care Services Department. The position reports to the Quality Management Program Director.

IDEAL CANDIDATES

Ideal candidates for these positions will also be highly respected as:  

• A seasoned program manager experienced in the design, implementation, management and evaluation of substance use disorder programs; and can manage the related resources, personnel and activities in order to optimize organizational and program performance. Experience with program and or fiscal audits from state/federal governmental agencies is highly desirable.
• A practiced problem solver who makes sound decisions using data gathering and analysis, and quickly identifies and understands issues, problems and opportunities; evaluates alternatives and recommends viable solutions; and solves problems consistent with available resources, facts, constraints, and probable consequences to achieve desired organizational or service care goals.
• A well-rounded negotiator who is able to use persuasion to gain support and cooperation from stakeholders, superiors, and other departments to achieve a desired course of action consistent with the agency’s goals and objectives.
• An experienced office administrator with knowledge of Medi-Cal and Medicare Health Programs, regulations and laws and the ability to apply knowledge of support principles, practices, policies and processes to ensure effective and efficient administrative operations.
• An effective communicator with excellent interpersonal skills that focuses on developing and maintaining effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
• Someone who is well organized, capable of multi-tasking and planning daily work activities, and establishing a course of action for self and others to ensure that work is completed efficiently.

Education:

Possession of a Master's Degree from an accredited college or university with a major in a health related field.

AND

The equivalent of three years of full-time experience in a Behavioral Health Managed Care setting of which a minimum of the equivalent of one year has been in an administrative or supervisory capacity.

License:

Possession of a valid California Driver's License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

Knowledge of:

·    Principles and practices of clinical systems, quality assurance, quality management, quality|
     improvement and risk management principles in a managed behavioral health care setting.

·    Organization and functioning of a managed behavioral health care setting.

·    Current applicable federal, state, county laws, codes, and regulations and their
      reporting requirements.

·    Knowledge of patient (client) care issues.

·    Current trends, research, and issues in treatment and prevention as they relate to 
      QA/QM/QI in a managed behavioral health care system.

·    CQI tools and principles in regards to the measurement and assessment of data
      collection with subsequent analysis of outcomes.

·    General administrative practices and principles; personnel management/supervision.

·    Community standards of quality clinical practice, diagnosis, assessment, treatment
      planning and documentation.

Abilities:

·       Planning and organizing.

·       Decision-making and judgment.

·       Analyzing and problem solving.

·       Maintenance of accurate records.

·       Development and implementation of QA/QM/QI principles.

·       Leadership skills.

·       Written and verbal communication.

·       Interpersonal sensitivity.

·       Manage multiple tasks and responsibilities.

THE EXAMINATION WILL CONSIST OF the following steps:

 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

 We reserve the right to make changes to the announced examination components.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Sylvia Perez
Human Resources Analyst
Human Resource Services Division-County of Alameda
Phone: 510-208-9593
Email: sylvia.perez@acgov.org
www.acgov.org

Alameda County is an Equal Opportunity Employer