Supervising Clerk II

THE EXAMINATION: 

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

APPLICATIONS: Applications must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

 

EXISTING VACANCIES

Please note that the position of Supervising Clerk II is a county-wide class, the eligible list resulting from this recruitment and selection process may be utilized for  vacancies which may arise within the next year for various County Departments/Agencies. 

THE POSITION

The Supervising Clerk specification describes three levels of supervisory clerical classes and identifies the range of responsibility and the type of assignment which distinguishes each level within the series.

The basic function of positions in the Supervising Clerk series is to plan, assign, evaluate and supervise the work and operations of a clerical staff consisting of at least two or more full time subordinate employees; to provide training and instruction and make decisions on difficult or sensitive clerical problems; and to accomplish all related procedural and clerical duties and responsibilities in their assigned areas through subordinate employees; and to do related duties as required.

DISTINGUISHING FEATURES

Having responsibility for directing the work of, and using independent judgment in the supervision and evaluation of at least ten or more full time subordinate employees.

 IDEAL CANDIDATE

In addition to meeting the minimum qualifications of the position, the ideal candidate will possess the following critical attributes which include: 

•  Strong organizational skills, including the ability to prioritize tasks and work on multiple projects simultaneously.
• Ability to build and maintain key partnerships with members of one's own Department/Agency, other Departments/Agencies, and vendors; interact with others in a way that gives them confidence in one's intentions and those of the organization. 
•  Exceptional customer service skills, ensuring that customer service (both internal and external) is a driving force behind decisions and interactions.
• Makes specific efforts to improve skills in one’s own technical/professional area; seeks pertinent learning opportunities to enhance job performance.
• Recognizes issues, problems, or opportunities and determines whether action is needed. Implements decisions or initiates action within a reasonable time.
• Works with individuals to identify areas for development, understand need for improvement, and set specific development goals.
• Provides opportunities for others to ask questions and make suggestions about a change effort. Remain open and supportive of new ideas to solve problems and address issues.
• Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse audiences and in a variety of contexts.
• Fully utilizes computer software including Microsoft Word, Excel Outlook, PowerPoint and the intra/internet.

In order to participate in the examination process, applicants must qualify through one of the following patterns:

Either I

The equivalent of one year of full-time experience in the class of Supervising Clerk I or an equivalent or higher level clerical supervisory class in the Alameda County classified service (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts), or two years as a Lead Clerk in the Alameda County classified service.

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

Or II

The equivalent of two years of full-time clerical experience in a supervisory capacity in a position equivalent to the County's class of Supervising Clerk I.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

· County policies and procedures.
· Modern office organization, practices, and equipment.
· Business correspondence and record keeping systems.
· Principles of modern office management.
· Training methods and techniques.
· Appropriate English grammar, vocabulary, spelling and punctuation.
· Word processing programs.
· Information systems and computers.

Abilities:

· Written communication.
· Oral communication.
· Decision making.
· Leadership.
· Planning and organization.
· Management control.
· Budget analysis.
· Interpersonal sensitivity.
· Flexibility.
· Adaptation to stress.
· Use various data bases.
· Understand, implement and train staff on County policies and procedures.

Alternate Range Criteria

l. Supervisors of clerical units, the majority of whose subordinates are in a class having a salary range equal to or below that of the class of Clerk II, do not receive the alternate range.

2. Supervisors of clerical units, the majority of whose subordinates are in classes having a salary range above that of the class of Clerk II, are eligible for assignment to the higher applicable salary step and shall be entitled to additional compensation.

NOTE: In positions where such persons meet the "alternate range" criteria as defined in the class specification, (#2) additional compensation may be provided for, pursuant to provisions of the Alameda County Salary Ordinance.

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2)  A written exam which will be weighted as qualifying only (pass/fail). Those candidates obtaining a passing score will move on to the next step in the examination process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN:

Deadline for Filing: Review of Minimum Qualifications: Written Exam: Oral Interviews:

5:00 pm, Friday, August 21, 2015   September 4, 2015 Thursday, September 24, 2015* week of October 19, 2015

 *updated 8/18/15

  *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Ione M. Bell
Human Resources Analyst II
Human Resource Services Division, County of Alameda
510-272-6456
www.acgov.org/hrs

 Alameda County is an Equal Opportunity Employer