Transportation Services Attendant

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THIS RECRUITMENT HAS SPECIAL FILING INSTRUCTIONS.  BE SURE TO READ THIS BULLETIN ANNOUNCEMENT CAREFULLY.  

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THIS RECRUITMENT HAS A LIMITED FILING PERIOD: 

Applications will only be accepted on-line, beginning Wednesday, March 4, 2015 at 12:00am through Monday, March 9, 2015, 5:00pm. On March 4, 2015 at 12:00am the "Click Here to Apply" button will appear on this page.  

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Postmarks are not accepted.  Applications will only be accepted on-line.

Please note that you MUST include your CA DMV driving record with your online application.  You must upload a copy of the driving record to the application.  Please upload your driving recond under the resume tab.  The resume tab can only attach one document.  If you have multiple documents, please scan all documents into one and attach it once under the resume tab. This document must be submitted before the last date of filing , or you will be disqualified.  No mailed or delivered driving records will be accepted.  Driving records can be obtained at the DMV website at: http://www.dmv.ca.gov/portal/dmv/detail/online/dr

The online drivers record is not an "official document" but can be used for the initial application process.  Before appointment to the position you may be asked to produce a "certified drivers record" issued by the California Department of Motor Vehicles.  

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Postmarks are not accepted.  Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

 

THE AGENCY

 

The mission of the General Services Agency (GSA) is to provide high quality, cost effective, and timely support services for County departments and other public agencies, so they can better serve the public and business community. GSA delivers a host of support services to County departments and agencies. These services fall into several major categories: Technical — architectural, engineering, energy and hazardous materials management; Building Maintenance — building maintenance and repairs, janitorial services and minor remodeling and alterations; Construction — new facilities and major remodeling;  Procurement — purchasing and contract administration; Fleet Services; Childcare Planning; Human Resources, Payroll, Information Systems and Parking Administration.

Our Agency is working on many programs to make it easier for vendors to do business with the County. This GSA web-site, with its interactive capabilities and upcoming electronic procurement and commerce enhancements, is one step in that direction. Another new and exciting program is County’s Small, Local, and Emerging Business Program (SLEB) which promotes economic growth for the County community.

 

THE POSITION

 

Transportation Services Attendant report to either an Auto Mechanic Supervisor in the Motor Vehicle Division or to a Supervising Administrative Specialist in the Parking Division. Positions are located primarily within Transportation Services of the General Services Agency. This position will be assigned to the Parking Division .

 

IDEAL CANDIDATE

 

In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

•Excellent communication skills, both oral and written and the ability to effectively communicate with staff and customers.

•Commitment to team work and proven ability to work effectively with others.

•Ability to maintain effectiveness even when experiencing changes in the work place as well as a willingness to identify problems and take appropriate action.

•Ability to effectively complete tasks in a timely manner while continuously reviewing work to ensure completeness.

Any combination of experience and training which would provide the level of knowledge, skills, and ability required to perform the functions listed in the example of duties.

License:

Possession of a valid California State Motor Vehicle Operator's license.

Special Requirements:

Must be willing to wear a uniform.
Must be willing and able to work in all weather conditions.


NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles and practices of quality customer service.
• Basic computer software including Outlook, Word and Excel.
• Basic math.
• California Vehicle Code as it applies to traffic rules and regulations.


Ability to:

• Work courteously with the public.
• Work cooperatively and interact effectively with others including co-workers, vendors, customers and the general public.
• Work independently and as a member of a team.
• Follow verbal and written directions
• Communicate orally and in writing.
• Use a computer.
• Learn computer software applications related to parking processes.
• Maintain accurate records.
• Operate a passenger vehicle with skill and safety.
• Learn routine automobile maintenance.
• Operate a cash register and/or other automated equipment.
• Perform simple mathematical tasks.
• Make change accurately and quickly.
• Walk extensively.
• Use a digital camera.
• Operate a 2-way radio.
• Read maps and follow map directions.

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

 

Deadline for Filing	Monday, March 9, 2015
Review of Minimum Qualifications	Monday, March 23, 2015
Review of Supplemental Questionnaire for best qualified	Monday, March 30, 2015
Panel Interviews	Tuesday and Wednesday, April 21 & 22, 2015

 

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

 

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Debra Robinson Harris,  Human Resources Analyst III

Human Resource Services, County of Alameda

510-272-6437

Alameda County is an Equal Opportunity Employer