Human Resource Services
Alameda Skyline

Fire Dispatch Manager

Recruitment #14-8200-01

Go Back

Introduction

THE ALAMEDA COUNTY FIRE DEPARTMENT (ACFD) provides all-risk emergency service to the unincorporated areas of Alameda County, the Cities of San Leandro, Dublin, Emeryville, Newark and Union City, the Lawrence Berkeley National Laboratory and the Lawrence Livermore National Laboratory.  Serving a population of 394,000 and encompassing an area of roughly 508 square miles, the ACFD provides a wide variety of services to an ever expanding and diverse community. 

These services include:

- Advanced Life Support Rescue
- Fire Suppression
- Hazardous Materials Mitigation
- Urban Search and Rescue
- Water Rescue
- Community Outreach & Education
- Disaster Preparedness
- Fire Prevention and Code Compliance
- Regional Dispatch

Visit www.acgov.org/fire for more information about the Alameda County Fire Department.

 __________________________________________________________________

THIS IS A NEW ASSEMBLED EXAMINATION: 

The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE: 

A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification. Applications will only be accepted on-line.

ON-LINE APPLICATIONS ONLY

to apply visit - www.jobaps.com\alameda

DESCRIPTION

The Fire Dispatch Manager, under general supervision, plans, directs, manages and evaluates the activities and operations of the Alameda County Regional Emergency Communication Center (ACRECC) which is a regional fire and emergency medical dispatch center; oversees personnel through supervisory staff; provides consultation and represents ACRECC; assists in the development of the budget; and performs related duties as required.

DISTINGUISHING FEATURES :

This position located in the ACRECC at the Lawrence Livermore National Laboratory (LLNL) a Federally secured Department of Energy (DOE) facility. **This position requires candidates meet DOE security clearance.

Fire Dispatch Manager has managerial responsibility for the development and implementation of programs, policies, and procedures relating to the operation of the ACRECC regional fire and emergency medical dispatch facility. This class reports to a Deputy Chief and/or Division Chief in the Alameda County Fire Department on a daily basis. The position is also responsible to the ACRECC consortium board of directors. This class is distinguished from the next lower class Fire Dispatch Supervisor, by the lower class having a shift supervisory responsibility.

 

MINIMUM QUALIFICATIONS

Either I

-Experience:

The equivalent of five years of full-time journey-level dispatching experience, at least one year of which must have been in a supervisory or administrative capacity.

Possession of a professional certification for APCO (Registered Public-Safety Leader – RPL) or NENA (Emergency Number Professional – ENP) may substitute for one (1) year of the required full-time journey-level dispatching experience.

Or II

- Experience:

The equivalent of one year of experience in the class of ACRECC Dispatch Supervisor. 

And

- Education:

Graduation from high school in the United States or possession of an acceptable equivalency certificate, such as the General Educational Development Certificate.

License:

All candidates must possess a valid California State Motor Vehicle Operator's license.

Special Requirements:

Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation. Failure to pass the requirements identified above will result in disqualification/termination of employment.

NOTE:

The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles, practices and challenges involved in the management of emergency resources dispatch services.
• Current trends and developments in the field of public safety dispatch services and systems.
• Regulations of the Federal Communication Commission regarding radio and telephone operations.
• Computer-aided dispatch systems, radio dispatching consoles, enhanced 9-1-1 telephones and associated public safety communications equipment and systems.

Ability to:

• Communicate orally and in writing.
• Manage day to day communications center operations in an effective and efficient manner while establishing and maintaining effective working relationships.
• Maintain discipline and high morale while demonstrating interpersonal sensitivity and leadership.
• Operate modern office equipment including various computer equipment and specialized software applications programs.
• Act decisively in stressful emergency and non-emergency situations regarding resource allocation, operational emergencies, staffing, policy and procedures.
• Evaluate and recommend improvements in operations, procedures, policies, or methods.
• Plan and organize staff work to maximize cost effective operations and control costs within the allocated budget.
• Be flexible.
• Analyze and prepare budget recommendations of a dynamic multi-million dollar budget.
• Provide strong leadership, mentor and train all levels of ACRECC staff.

EXAMINATION COMPONENTS

The examination will consist of the following steps:

 

1.      A review of the candidates’ applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

 

2.      A review of the Supplemental Questionnaire to determine the best qualified; only the most suitably best qualified candidates will be invited to the oral interview process.

 

3.      An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.

 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS

 

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

 

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

 

 

TENTATIVE SELECTION PLAN:

Deadline for Filing:

Changed to Open Continuous on 4/18/2014 

The Closing Date For This Recruitment is

To Be Determined

Review of Minimum Qualifications:

To Be Determined

Review of Supplemental Questionnaire for Best Qualified:

To Be Determined

Civil Service Panel Interviews:

To Be Determined

Departmental Hiring Interviews:

To Be Determined

 

 

 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.  Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.

 

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

 

*** For benefit information, please contact the Alameda County Fire Department Administration Office at (510) 618-3490.

 

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Monique A. Hill,  Human Resources Analyst II
Human Resource Services, County of Alameda
510-208-4841

Alameda County is an Equal Opportunity Employer