Adult Protective Services Supervisor

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Postmarks are not accepted.  Applications will only be accepted on-line.

 

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Postmarks are not accepted.  Failure to submit the Application or Supplemental Questionnaire will result in disqualification.  QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY.  THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL.  Qualified candidates may be tested to demonstrate language proficiency.  

THE AGENCY

MISSION of the Social Services Agency

To promote the economic social well-being of individuals, families, neighborhoods and communities.

The Alameda County Social Services Agency is comprised of 2,200 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community.

The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh. Every month more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. Every month more than 11,000 frail, elderly and disabled individuals receive in home care, adult protection and support managing their affairs, and throughout the year 16,000 seniors will receive services through the Area Agency on Aging. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly. To read more about the department, please visit their website at: http://www.alamedasocialservices.org/  

THE POSITION

Under general direction, to supervise, review, and evaluate the work of Adult Protective Services in the Department of Adult and Aging Services, including Adult Protective Services Worker I’s and II’s and/or Assistant Public Guardian-Conservators.

 

THE IDEAL CANDIDATE

The ideal Adult Protective Service Supervisor candidate will possess:

• Broad knowledge related to the laws and principles of Adult Protective Services, with an understanding and/or willingness to gain understanding of the principles and practices of public administration, program planning, and development.

• Professional knowledge and understanding regarding the normal aging process, the impact of age-related illnesses, mental illness, and developmental disabilities on the ability to independently manage daily activities, and the psycho-social dynamics of self-neglect or neglect or abuse by a third party.

• Understanding of the role of the Social Services Agency, including its policies, procedures, program, and services.

• Outstanding communication and listening skills that clearly articulate information verbally and in writing.

• Ability to work effectively with a diverse group of individuals with varying ideas and job functions; ability to demonstrate interpersonal sensitivity.

• Ability to effectively direct and monitor employee performance, develop and implement improvement plans when performance does not meet requirements, and take corrective action as needed.

• Ability to exercise sound judgment and maintain focus while coaching employees who are making diagnostic risk assessments and decisions regarding abuse or neglect intervention and remediation.

• Exceptional organizational skills, including the ability to effectively handle changing priorities.

• Proficient computer skills, including competence in the use of AACTS or Panoramic.

 

 

Either I
Education:

Possession of an MSW from an accredited school of social work, which included a supervised field placement providing social casework and counseling services to individuals and families, or possession of a Master's degree from an accredited college or university in Counseling or Clinical Psychology, with a specialization in Marriage, Family and Child Counseling or possession of an MFCC license.

And
Experience:

The equivalent of one year of full-time experience as an Adult Protective Services Worker II, Assistant Public Guardian-Conservator, or higher-level social worker classification in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II
Education:

Possession of a Bachelor’s degree from an accredited college or university in Social Welfare, Counseling, and Case Management, Clinical Psychology, Gerontology, Sociology, or related behavioral science.

And
Experience:

The equivalent of four years’ full-time experience as an Adult Protective Services Worker II, or the equivalent of four years’ experience as an Assistant Public Guardian-Conservator.

Or III

The equivalent of four years of full-time experience that provided ongoing social casework services to the mentally ill and/or elderly in an accredited public or private social services or mental health organization.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Crisis intervention methods and techniques.
• Casework methods and techniques with particular reference to the problems in adult neglect, exploitation, and abuse.
• Procedures used in handling trust funds.
• Principles, methods, and techniques of modern organization and supervision.
• Relevant laws, codes and regulations.
• Computer Applications.

Ability to:

• Supervise subordinate personnel.
• Establish and maintain cooperative relationships with general public.
• Effective oral and written communication.
• Make decisions.
• Lead effectively.
• Demonstrate interpersonal sensitivity.
• Demonstrate flexibility.
• Adapt to stress.

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

 Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:                                                                            5:00PM, Monday, February 9, 2015

Review of Minimum Qualifications:                                                           Wednesday, February 18, 2015

Panel Interviews:                                                                                                Week of March 9, 2015  

Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs  

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 Ione Bell,  Human Resources Analyst

Human Resource Services, County of Alameda

510-272-6456

 

Alameda County is an Equal Opportunity Employer