Human Resource Services
Alameda Skyline

Quality Management Program Director, BHCS

Recruitment #14-5077-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. 

 

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE:

A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification. Applications will only be accepted on-line.

DESCRIPTION

HEALTH CARE SERVICES AGENCY

 

Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas:  Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health.  The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.  Health Care Services Agency currently has multiple career opportunities for experienced licensed professionals to become part of a service delivery team dedicated to the optimal health and wellbeing of Alameda County residents.

 

BEHAVIORAL HEALTH CARE SERVICES (BHCS)

 

Behavioral Health Care Services provides a full range of accessible alcohol and drug and mental health services throughout Alameda County.  Services are provided directly by county staff, private providers, and through contracts with community-based organizations.  Our network of services currently consists of over 600 individual practitioners, more than 200 community-based agencies, 20 hospitals and other institutions.  Services are available in all languages and are provided by a multicultural and multidisciplinary panel of service providers, many of whom have developed specialties that meet the often unique needs of our diverse clientele.

 

BHCS MISSION

 

The mission of Behavioral Health Care Services is to provide strength-based, recovery and resiliency oriented, culturally competent, high quality, geographically accessible, integrated alcohol, drug, and mental health services to Alameda County residents of all ages. Through a network of community- based and county providers, we provide prevention, treatment, and rehabilitation services to:

 

·        Promote recovery and resilience;

·        Minimize services delivered in restrictive environments and support clients in the least restrictive

        environment of their choice;

·        Stabilize and manage symptoms and behaviors that are problematic for clients whether psychiatric in

        nature or related to substance use or abuse;

·        Reduce the long-term adverse impacts on individuals, families and the community resulting from untreated

        severe emotional disorders, serious mental illness, and substance abuse;

·        Reduce illness, death, disability, and the cost to society resulting from these conditions and;

·        Provide crisis and recovery services following major disasters.

 

THE POSITION

 

Under general direction, develops, plans, organizes and manages the activities of the Quality Management Program of Behavioral Health Care Services (BHCS), a department of the Health Care Services Agency. Oversees the design, implementation and evaluation of Quality Improvement (QI) activities to improve the quality of client care and services provided in outpatient/community and inpatient/residential health care settings and assures design is in compliance with relevant certification standards and local, state, and federal regulations and standards of care. Maintains an organizational quality program consistent with the department’s mission, vision, values and strategic direction; and performs related duties as required.

 

DISTINGUISHING FEATURES  

 

This single-position class is located in Behavioral Health Care Services and reports to the Deputy Director. The Quality Management Program Director serves in a leadership role in developing, implementing, directing and evaluating quality improvement programs and policies for Behavioral Health Care Services. This class is distinguished from the next higher class of Deputy Director in that the latter class has overall planning administrative and policy development responsibilities for Behavioral Health Care Services.  

 

IDEAL CANDIDATE

 

In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for this position will have a track record of success leading a Quality Management Program; will possess considerable experience directing the operations of Quality Improvement and Quality Assurance as well as serving as a key business partner working to develop collaborative partnerships to further enhance and supplement services; and be able to effectively strategize, plan, organize, and lead programmatic, policy and budget development activities.  This position is most suited for an experienced, well organized leader interested in joining a progressive health care organization of passionate professionals dedicated to enhancing quality improvement that support clinical outcomes and improves health status for clients.

 

The ideal candidate for this position will also have a track record of success overseeing Quality Management Programs and will be highly respected as:   

 

·        Someone who will take personal pride and satisfaction contributing as a valued organizational leader with heightened business acumen able to build a strong organization that delivers results while exemplifying the use of resources wisely and responsibly.

 

·        A service delivery expert with considerable experience managing a quality management and improvement program, based on departmental metrics in clinical quality of care, utilization of health resources, client/consumer/family satisfaction and administrative processes that support organizational priorities, ensuring the highest level of service delivery to diverse customers and that outcomes are competitive with external benchmarks.

 

·        Someone who values and supports knowledge management and quality improvement principles, processes and ensures continual organizational improvement and achievements.

 

·        Someone who is flexible and adept at managing effectiveness of self and others when experiencing and leading change within new structures, processes, or requirements.

 

·        A collaborator who believes in and inspires teamwork and collaboration by being accessible, supportive, open-minded, and empathetic; and builds and maintains constructive relationships that result in diverse work teams that better serve our diverse communities.

 

·         A practiced problem solver with good judgment capable of thinking logically, taking initiative and reacting calmly under pressure in order to arrive at sound conclusions, make well supported decisions and take appropriate action.

 

·        An effective communicator with excellent interpersonal skills focused on building an environment where diverse, multidisciplinary service delivery teams can work together to enhance the delivery of behavioral health care services for Alameda County communities.

 

·        Someone capable of making a positive impact on others by exuding an air of confidence, creating good first impressions, professionally commanding attention, and earning professional trust and respect of others.

 

·        A visionary who sets strategy in collaboration with others; seeks innovative ways to get things done; and enlists others in realizing the vision while adeptly working within a changing environment.

 

·        A strategic partner who actively engages with other agencies and departments to meet overall countywide needs while leveraging financial and other resources to maximize results and achieve positive outcomes.

 

·        An advocate of professional development opportunities who promotes personal and professional growth for self and others; and inspires and facilitates the continual learning of employees at all levels of the organization.

 

 

For more information about the department of Behavioral Health Care Services, please visit the departmental website and/or Annual Budget Document found on acgov.org.

 

MINIMUM QUALIFICATIONS

The minimum professional requirements for admission to the competitive assessment process include:

Education:

Master’s in Psychology, Social Work, Psychiatric Nursing, Business Administration, Health Care Administration, Public Administration, Public Health Administration or related field, 

AND
Experience:

The equivalent of seven years of full-time quality improvement/management post-graduate experience, including the development and implementation of Quality Improvement (QI) activities assessing the quality of client care and services in an outpatient/community and/or inpatient/residential health care settings. At least three years of this experience must have included supervision of professional staff.

(Possession of a valid California License as a Clinical Social Worker, Marriage & Family Therapist, Registered Nurse, Clinical Psychologist, or Physician from the applicable licensing authority may substitute for three years of the above experience and also substitute for one year of experience that included supervision of professional staff.)

License:

Possession of a valid California Driver’s License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

 

The most suitably qualified candidates will possess the following competencies:

 

Knowledge of:

• Management principles and practices, including work planning, employee supervision and resource allocation.
• Current quality improvement principles, best practices and trends in the health care delivery system.
• Principles of outcome measurement in system evaluation.
• Community/organizational and pubic/private partnership dynamics and development.
• Strategic planning and implementation.
• Relevant federal, state, and local regulations and behavioral care standards.
• Current trends, research, and issues in treatment and prevention as they relate to QA/QM/QI in a managed  behavioral health care system.
• Principles and practices of medical records management and utilization management.
• Clinical standards of practice and licensure requirements.
• Project management skills, including project planning, resource allocation, work plan management, tracking and reporting.
• Culturally responsive practices in health care.
• Community/organizational and public/private partnership dynamics and development.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Ability to:

• Provide strong leadership and management.
• Communicate effectively orally and in writing.
• Analyze and use data in decision making.
• Plan and organize.
• Demonstrate analytical and evaluation skills.
• Analyze budgets.
• Demonstrate interpersonal sensitivity.
• Work effectively with diverse populations and communities.
• Analyze and problem solve.
• Be flexible.

EXAMINATION COMPONENTS

 

The examination will consist of the following steps:

 

1.      A review of the candidates’ applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

 

2.      A review of the Supplemental Questionnaire to determine the best qualified; only the most suitably best qualified candidates will be invited to the oral interview process.

 

3.      An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.

 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS

 

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

 

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

 

Selection Plan

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

 

TENTATIVE SELECTION PLAN:

Deadline for Filing:

Review of Minimum Qualifications:

Review of Supplemental Questionnaire for Best Qualified:

Panel Interviews:

5:00 pm, Friday, July 25, 2014

Friday, August 1, 2014

Friday, August 8, 2104

Week of August 25th, 2014

 

 

Departmental Hiring Interview – After the completion of the Oral

Panel interviews (TBD):  

 

 

*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.  Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.

 

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

 

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

 

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

 

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

 

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox.  If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

 

Herlinda Morales-Chacon

Human Resources Analyst II

Human Resource Services, County of Alameda

510 272-6472

www.acgov.org/hrs

 

 

Alameda County is an Equal Opportunity Employer