Saturday, December 20, 2014

Deputy Director, Information Technology Department

Recruitment #14-1829-01


THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted.  Failure to submit the Supplemental Questionnaire will result in disqualification.


Applications will only be accepted on Tuesday, April 29th, 2014 from 8:00am until 5:00pm. Applications will only be accepted online.

On April 29th, "Click Here to Apply" button will appear at the bottom of this page. Be aware that if you complete an application template you must still return to this page and apply for the position in the time period stated above to submit the application for the Deputy Director, Information Technology Department.




The Mission of the Alameda County Information Technology Department is to provide county departments and agencies with: Information Technology Consulting, Strategic Planning, Data Center and Cloud Services, Application and Web Services, Internet and Intranet Connectivity, Network Services, Mobile Technology, and Social Media.



The Information Technology Department at Alameda County is looking for a customer-focused leader to guide a team of infrastructure managers.  The Deputy Director has responsibility for planning, directing, and managing the activities of multiple managers and technical engineers in the delivery of technology solutions that require ingenuity, innovation, and the application of new technology. The areas of responsibility include: Server Services, Network Services, Desktop Support, Operations and other duties as assigned. This is an executive level position which reports directly to the Chief Technology Officer.


Positions in the classification of Deputy Director, Information Technology Department (ITD), have full responsibility for the assigned activities of sections and projects. General direction is received from the Director, ITD. Positions in the class of Deputy Director differ from those in the middle management classes in that the Deputy Director has direct management responsibility over several subordinate functional areas, including responsibility for the overall planning, direction and coordination of activities. Deputy Directors are distinguished from the next higher classification of Assistant Director in that the Assistant Director acts in the absence of the Director.


In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

  • Experience working in fast-paced, team-oriented environment, contributing to a broad range of projects and delivering tangible solutions in a timely matter. 
  • Ability to develop and maintain relationships with top County management and information technology staff to understand business strategy and recommend technology solutions that will meet or exceed the businesses’ expectations.
  • Ability to effectively communicate ideas and progress with internal and external stake-holders, take risks, and tackle problems with a proactive attitude. 
  • Passion for innovation and an inherent interest in areas outside of your domain of expertise are essential. 
  • Excellent written and verbal communication skills in all facets of the job when presenting ideas to inside and outside the organizations.


Either I

The equivalent of two years in the class of Information Technology Manager in the Alameda County service.


The equivalent of seven years of recent full-time, increasingly responsible experience in programming and systems analysis including at least four years of increasingly responsible supervisory experience with at least two years as a senior manager of a large professional staff of systems analysts and programmers in a large Information Technology environment.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and techniques of supervision, personnel management, administration, and project management and control.
• Developments and trends in information technology.
• Principles of planning and control as applied to a large data processing installation.
• Budgeting methods for estimating revenue and expenditures, and planning; relationship of budgeting to policy making.
• Principles of systems programming network management, data center operations, systems analysis and programming techniques and methods for cost effective evaluation of systems analysis and programming work.
• Data organization and access methods in computerized systems.
• Estimating methods for equipment costs, production costs and systems benefits.
• Relationships of policies and procedures to staff productivity and morale.
• Standard practices for systems development and documentation.
• Methods of assessing training needs of staff.
• Methods of work load management.


• Planning, organizing, directing and controlling a division-size staff include management and technical personnel.
• Formulating systems software, network systems and programming and data center operations strategy to meet departmental goals, developing schedules, work plans and cost controls.
• Directing, assigning, coordinating, reviewing and evaluating the work of staff for maximum productivity.
• Analyzing staffing pattern in terms of career development and turnover to estimate recruiting and training needs.
• Assessing workload of sections and activities, reassigning staff and evaluating and modifying work assignments as necessary.
• Communicating technical information technology concepts, problem solutions and project progress and needs in a timely and understandable fashion to non-technical policy-makers in the County.
• Identifying and analyzing problems; drawing logical conclusions, developing effective courses of action.
• Understanding and considering the impact of organizational, management, administrative and personnel aspects of information systems design; resolving related problems, and making appropriate recommendations.
• Applying principles of cost benefit analysis and cost effectiveness to data processing activities.
• Working effectively with superiors and subordinates, other information systems managers and staff, personnel from customer departments and CAO analysts.
• Gathering and analyzing data, drawing sound conclusions, preparing clear, concise written reports, and making effective verbal presentations.


The examination will consist of the following steps: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process, an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Selection Plan

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:




Limited Filing Period:

Review of Minimum Qualifications:

Review for Best Qualified:

Oral Interview Exam:

8:00 am - 5:00 pm, Tuesday, April 29, 2014

 May 8, 2014

May 20, 2014

Week of June 09, 2014




Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


SUPPLEMENTAL QUESTTIONAIRE: Below are the questions included in the supplemental questionnaire. You may prepare your answers before the application date however, your responses must be submitted on the April 29, 2013 along with your application. Responses will ONLY be accepted online WITH application.


  1. Please give an overview of your technical and managerial background and experience, that make you the best qualified candidate for the position of deputy director, information technology department. please include number of staff and the levels you supervised/managed.
  2. Describe the most innovative technological solution you recommended to improve an organizations information technology services. What impact did it have on your organization and/or the general public?
  3. Describe your experience with developing and maintaining effective working relationships with internal and external stakeholders, what approach works best when communicating recommendations and/or ideas?



Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Sylvia Perez,  Human Resources Analyst

Human Resource Services, County of Alameda