Thursday, May 28, 2015

Senior Program Specialist (Children's Services Specialty) (Promo)


Recruitment #14-0307-01




THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by Saturday, March 15, 2014.  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification.  Applications will only be accepted on-line. 



Alameda County's Health Services Program is administered by the Health Care Services Agency (HCSA) and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents. 


The Center for Healthy Schools and Communities (CHSC) is part of the Alameda County HCSA and provides services to school age youth from pre-kindergarten through community college. The CHSC represents many diverse collaborations of service providers, school and school district leaders, health advocates, community partners, policy makers, and youth working to create equity in education and health for all students. The CHSC fosters the academic success, health and well being of Alameda County youth by building universal access to high quality supports and opportunities in schools and neighborhoods.  We value empowering families and youth, growing the capacity of communities to affect change and building strategic partnerships that link health and education institutions to achieve equity.  We envision a county where all youth graduate from high school healthy and ready for college and career. 


The RAYC is part of HCSA's strategy to support the development of youth programs that offer a continuum of comprehensive support services to youth and their families in key geographic regions in Alameda County.  In April 2008, community residents and partners selected the RAYC as one of their top five priorities. Youth have a pivotal role in making the youth center a reality and they will remain at the forefront of its development. The RAYC is uniquely positioned to address adolescent health disparities through its comprehensive model and multi-stakeholder involvement. The 31,500 square foot facility opened in April of 2013 and houses high quality and innovative programs and services in the areas of Recreation, Education, Arts & Creativity, Career & Employment, and Health & Wellness.


Under direction of the RAYC Executive Director, the Senior Program Specialist (Children's Services Specialty) will plan, supervise, review and evaluate the work of program operational support and service delivery staff; will provide program planning, technical assistance, review and evaluation functions to the RAYC; will act as a County liaison with service providers and funding sources and ensure that program regulations and procedures are followed; and will perform related work as required.


This first-level supervisory class provides administrative supervision and work coordination to a small client delivery staff and/or directs the work of technical or office employees providing program support. In addition, incumbents provide professional level technical programmatic services in a wide variety of client service areas.

All positions are typically characterized by the following elements:

  • Supervision of program support and/or service delivery staff;
  • The need for technical knowledge in the service delivery area to which assigned;
  • The fact that client services are provided by CBO's, other contract providers and/or County staff; and
  • The focus of responsibilities being related to program development and implementation, rather than to the provision of administrative or support to County departments.

This class is distinguished from Supervising Program Specialist which provides supervision to other Program Specialists in addition to providing direct program review and evaluation.


In addition to the minimum qualifications and knowledge and skills listed below, the ideal candidate for this position will be well prepared for advancement to a supervisory role and have a track record of success in program planning, coordination, and providing technical assistance in partnership with community and public agencies in the area of children/youth services specifically in an educational setting.  This position is most suitable for someone who strives to  foster a team who is high-performing, diverse, and deeply committed to social change and to youth.  The ideal candidate will welcome the challenge of enhancing community/school linked youth health services while keeping the organization attuned to the current realities of youth culture. 

Additionally, the ideal candidate will be highly respected as: 

  • seasoned program manager experienced in the design, implementation, management and evaluation of community/school linked youth health programs in order to optimize organizational and program performance.
  • Someone who would take personal satisfaction and pride contributing as program manager and technical expert focused on the development, implementation, and evaluation of services and programs at the REACH Ashland Youth Center (RAYC) in order to enhance community/school linked health outcomes for youth.
  • An effective supervisor capable of overseeing day-to-day assessment of services, operations and programs of the RAYC.
  • Someone with strong ties to community resources who is capable of identifying opportunities and taking action to build strong strategic relationships between one’s area and other areas, teams, departments, units, or organizations.  
  • strong coordinator with exceptional organizational skills and a demonstrated ability to plan and organize work for self and others in order to ensure that work is completed efficiently and in a timely manner.
  • practiced problem solver with good judgment capable of thinking logically, taking initiative, and reacting calmly under pressure in order to arrive at sound conclusions, make well supported decisions, and take appropriate action.     
  • An effective communicator who clearly conveys information and ideas and interacts with others by relating well to people from varied backgrounds and in different situations; and who exemplifies understanding, courtesy, tact, empathy, concern, and politeness.
  • Someone who makes a positive impact on others by exuding an air of confidence, creating good first impressions by professionally commanding attention, and earning the trust and respect of others through a careful balance of applied diplomacy, assertiveness, professionalism and tact.

For a detailed listing of the duties and essential competency requirements for this position, please see the complete Senior Program Specialist job description.      


The minimum professional requirements for admission to the competitive examination process include:

Education:  The equivalent to graduation from an accredited four-year college or university (180 quarter units or 120 semester units) with major coursework in business, public administration, social science or a field related to the program area to which assigned. 

(Additional experience in providing direct services to clients or in program planning and evaluation may be substituted for the education on a year-for-year basis.)


Experience:  The equivalent to two years of full-time professional level work with independently planning and evaluating client service delivery programs at a level equivalent to or higher than Program Specialist or Program/Financial Specialist in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)


Children's Services Specialty Designation: Positions designated with a Children's Services specialty designation require a minimum of three years of experience in program planning and coordination and the provision of technical assistance in partnership with community and public agencies in the area of children/youth services in an educational setting.  Educational substitution as described above shall not be substituted for this specialty experience. 


Promotional Requirement:  Current employment and completion by Saturday, March 15, 2014, of the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court).  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.


License:  Specified positions may require possession of a valid California driver's license. Specified positions may also require licensure or certification in the programmatic area to which assigned.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

  • Principles, practices, funding sources and administrative requirements in the program area to which assigned.
  • Principles and practices of program planning and evaluation.
  • Principles and practices of direct client service delivery.
  • Practices and techniques of programmatic analysis and report preparation.
  • Applicable federal, state and local laws, rules and regulations.
  • Computer applications related to the work.
  • Office administrative practices and procedures, including records management and the operation of standard office equipment.
  • Basic budgetary and financial record keeping techniques.
  • Basic supervisory principles and practices.

Ability to:

  • Plan, supervise, review and evaluate the work of others.
  • Train others in work procedures.
  • Plan, monitor and evaluate program and service delivery effectiveness in the programmatic area to which assigned.
  • Identify programmatic and operational problems, investigate and evaluate alternatives and implement effective solutions.
  • Interpret, explain and apply complex regulations, policies and procedures.
  • Prepare clear, accurate and effective reports, correspondence, policies, informational brochures and other written materials. 
  • Represent the department and the County in meetings with others and make effective presentations to diverse groups.
  • Organize and prioritize work and meet critical deadlines.
  • Maintain accurate records and files.
  • Exercise sound independent judgment within established policies and guidelines.
  • Establish and maintain effective working relationships with those contacted in the course of the work.



Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. 

Applications will be screened according to the minimum qualifications and supplemental questions outlined in this posting. The most qualified candidates will be invited to participate in the selection process. Meeting the minimum qualifications for the position does not guarantee advancement to the interview process; only the most suitably and best qualified candidates will be invited to participate.

Alameda County utilizes a panel of subject matter experts to evaluate candidates’ job related competencies and suitability for the position. The primary objectives of this process are to: acquaint interviewer and candidate; learn more about the candidate’s background and experience as it relates to the job; and help the candidate understand the position and organization.  Most interview panels will be comprised of subject matter experts within the organization, which may include supervisors and managers from the hiring department; other interview panels may be comprised of experts from outside of the organization.  In cases where the hiring manager participates in the interview process, the department may choose to hire directly from the established eligible list and may choose not to have additional departmental interviews.

To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website:


Selection Plan

Applicants will be informed with reasonable notice in advance of any examination process which will require their attendance. 

The following dates are tentative and subject to change based on the needs of the Agency:


  • Deadline for Filing: Saturday, March 15, 2014
  • Application & Supplemental Questionnaire Screening Completed By:  March 21, 2014
  • Panel Interviews: Tentatively scheduled for week of March 31, 2014

*Please note that the panel interview will be weighted as 100% of the candidates' final examination score and may contain situational and/or assessment exercises.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at

You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Robin Young, Human Resources Analyst III

Human Resource Services Division, County of Alameda


Alameda County is an Equal Opportunity Employer