Human Resources Support Supervisor

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Postmarks are not accepted.  Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted.  Failure to submit the Supplemental Questionnaire will result in disqualification.

EXISTING VACANCIES
While the immediate vacancies are within the Health Care Services Agency, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year for this and other County Departments/Agencies.

THE AGENCY
The Mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. The Agency’s major services include Behavioral Health Care, Environmental Health, and Public Health programs; primary care services via community-based organization (CBO) contracts, and health care services for all County residents qualifying as medically indigent, as well as Health Care Administration. To read more about the department, please visit their website at: http://www.acgov.org/health/

THE POSITION
The incumbent appointed to the classification of Human Resources Support Supervisor, under general direction, supervise, plan and direct the activities of a group of subordinates engaged in professional, paraprofessional and/or technical work relating to planning and coordinating program and administrative services, developing and implementing program and administrative goals and ensuring compliance with Department/Agency policies and procedures, payroll and performing related duties as required.

IDEAL CANDIDATE

• Computer Proficiency. A computer savvy individual with proven experience with databases and the ability to set up systems to collect and analyze data
• Effective Communication. Clearly convey information and ideas both orally and in writing; Interact well with others by relating to people from varied backgrounds and in different situations
• Collaboration & Partnership Building. Work with a variety of stakeholders to identify opportunities and take action to build and maintain key relationships to help achieve business goals
• Strong Supervisory & Team Building Skills.  Develop and implement strategies that optimize individual and team performance
• Adaptability/Flexibility.  An adaptable professional who consistently maintains effectiveness when experiencing changes in work processes and procedures, work assignments, and personnel
• Initiative/Attention to Detail.  Identify opportunities and issues, and proactively act and follow-through
• Planning, Organizing, and Work Management. Plan and organize work activities to ensure that work is completed efficiently
• Customer Focus. Effectively meet customer needs and apply a customer centered approach
• Strategic Decision Making, Problem Solving and Judgment.  Act strategically and creatively exercising good judgment in making effective decisions, and formulating and articulating action plans proactively and collaboratively

Either I

The equivalent of three years of full-time experience as a Human Resources Assistant I or II or in an equivalent or higher level class in the Alameda County classified service performing duties related to Human Resources. (Non-classified includes District Attorney’s Office and Hospital Authority.)

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

Or II

The equivalent of four years of progressively responsible full-time clerical and/or paraprofessional administrative or program support experience working with human resources policies, procedures and practices in a human resources operation of a large organization, which would have enabled the applicant to acquire the abilities and knowledge listed below, which at least one year included responsible supervisory experience. Substitution: A Bachelor’s degree in Business Administration/Management, Public Administration, or Human Resources Management will substitute for two years of the required experience.

NOTE: Previous supervisory experience and experience working with automated applicant tracking systems is desirable.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties" section of this specification.

Knowledge of:

• Principles and practices of employee supervision and training.
• Principles and practices of public administration and management.
• Principles and practices of the specific program areas to which assigned.
• Principles and practices of contract development, negotiation and monitoring.
• Principles, practices and techniques of administrative and programmatic research and analysis.
• Functions of County government and applicable governing principles, MOU, Civil Service Rules.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines related to the program area.

Ability to:

• Plan, assign, supervise, review and evaluate the work of others.
• Train staff in work procedures and provide technical and administrative support
• Administer and coordinate human resources management programs and services; coordinate individual and group efforts.
• Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.
• Develop, monitor and analyze budgets and program performance.
• Supervise administrative and programmatic research and analysis.
• Analyze, interpret and apply various regulations and requirements.
• Organize, manage and monitor cases and maintain accurate files, records and statistics; write and interpret reports.
• Analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action.
• Deal tactfully and effectively with a diverse workforce
• Establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
• Communicate effectively orally and in writing with people of diverse backgrounds and cultures.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.