Tuesday, June 2, 2015

Chief Assistant Public Guardian-Conservator

Recruitment #13-8511-01


The Alameda County Social Services Agency is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through five departments: Agency Administration and Finance, Adult, Aging and Medical Services, Children and Family Services, Workforce and Benefit Administration and Policy Office.

The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps). Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly.


The Ideal Candidate


The Division of Adult Protection, Department of Adult, Aging, and Medi-Cal Services is searching for a passionate professional with high standards for quality and an avid commitment to public services.  Critical attributes for success include:


  • Broad knowledge of principles and practices applicable to the Adult Protective Services and Public Guardian-Conservator programs.


  • Excellent written and verbal communication skills.


  • Outstanding analytical ability with a demonstrated capability to think logically, exercise initiative, and respond calmly under pressure in order to arrive at sound conclusions.


  • Exceptional organizational skills with a track record of planning and organizing work activities and managing several tasks at once while establishing courses of action for self and others to ensure that work is completed efficiently.


  • Self-directed problem solver with a demonstrated ability to resolve complex issues.


  • Strong leader who aligns organizational vision and values with excellent service delivery.


  • Adaptable contributor, maintaining effectiveness when experiencing changes in work, deadlines, and priorities. 


Under general direction of the Director, Public Guardian-Conservator, to plan, organize, staff, supervise, direct and manage the day-to-day, routine operational functions of Adult Protective Services and the Public Guardian-Conservator Programs of the Social Services Agency, Department of Adult and Aging Services.


This is a uniquely classified second level supervising manager position in which the incumbent has responsibility for planning, recommending and implementing policies and procedures, and direct operational management of Adult Protective Services and the Public Guardian-Conservator program; which provides direct services to the public and other public agencies and/or community organizations. The services of Adult Protective Services and the Public Guardian-Conservator are of a highly sensitive nature, complex, legally directed and have significant impact on the Department and the County as a whole.

Adult Protective Services and the Public Guardian-Conservator program integrate with a highly technical and specialized law enforcement and legal process and multi-faceted mental health system and requires the incumbent to utilize and be accountable for knowledge of the California Adult Protective Services laws and regulations, the California Probate Code, the California Welfare and Institutions Code, California Mental Health laws and Local rules of the Superior Court of Alameda County.

The incumbent must resolve difficult case management, personnel and supervision problems and complicated administrative issues; The Chief Assistant position coordinates Public Guardian-Conservator activities with other programs operating in the Department of Adult and Aging Services, other agency or County Departments, state agencies, and outside agencies, organizations or community-based agencies. The incumbent in this position reports to the Director, Public Guardian-Conservator.

For a detailed listing of the duties and essential competency requirements for this position, please see the complete job description the following link:  Chief Assistant Public Guardian-Conservator


Applicants must qualify for this positon through one of the following three patterns:


Either Pattern Number I


The equivalent of four years of full time experience as an Adult Protective Services Supervisor, Social Work Supervisor, Supervising Program Specialist, or Child Welfare Supervisor in the Social Services Agency in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority and the Consolidated Courts.).

(NOTE: Possession of a Bachelor’s degree from an accredited college or university in a social service field may be substituted for one year of the required experience; a Master’s Degree in Social Work, Gerontology, Public Administration or Jurist Doctorate may be substituted for two years of the required experience.)

Or Pattern Number II

The equivalent of two years of full-time experience as an Administrative Services Officer or equal or higher-level administrative series classification in Alameda County classified service.

OR Pattern Number III

The equivalent of six years of full time increasingly responsible managerial or administrative experience in Public Guardian or Adult Protective Services, or in a private conservatorship environment, or in the trust, estate or probate department of a financial institution, of which, two years was in a supervisory capacity; or in another human/social services related field which must have included two years equivalent experience managing a major staff function or program.

(NOTE: A Bachelor’s degree from an accredited college or university in a social service field may be substituted for three years of the required experience; a Master’s Degree in Social Work, Gerontology, Public Administration, Business Administration, or Jurist Doctorate may be substituted for four years of full time professional level work and required experience.)

License: This position requires possession of a valid California Motor Vehicle Operator’s license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles, methods and techniques of current workplace or organizational management.
• Organization, programs, functions and a basic understanding of the Department of Adult and Aging programs.
• Provisions of the California Probate Code, Welfare and Institutions Code, Lanterman-Petris-Short Act, Social Security, Medi-Cal, Medi-Care, County Ordinances, and Local Rules of the Superior Court and other federal or state legislation that relates to Adult Protective Services, Guardianship and Conservatorship.
• Principles of effective supervision, performance evaluation and staff training and development.
• Social work principles, practices, techniques, strategies and case management techniques and intervention.
• Law enforcement related investigative techniques and strategies.
• Aging issues, trends and chronic medical problems affecting the frail and vulnerable elderly.
• The latest developments and trends in the field of Guardianship and Conservatorship.
• Community resource development.
• Psychological, socioeconomic and other relevant factors that may affect individual and family functioning.
• Public finance, public sector budgeting and accounting, fiduciary requirements and trust fund and/or estate management.
• Principles and practices of applicable public assistance programs.
• Client and community public relations.
• Automated system capabilities and applications.

Ability to:

• Communicate effectively.
• Highly developed written communications.
• Sound decision-making.
• Systematic analytical and problem solving.
• Plan and organize.
• Provide strong leadership.
• Interpersonal skills and sensitivity.


Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

We reserve the right to make changes to the announced selection process.

Selection Plan

Tentative Recruitment Plan:

**Recruitment Closes (Last Day For Filling-LDF) - 04/16/2013

**Screening for Minimum Qualifications - 04/19/2013

**Supplement Questionnaire Screening for Best Qualified - 05/2/2013

**Oral Interviews (Exam) - week of 05/21/13



Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.



The County offers HMO and PPO medical plans.  The County has two contributions structures, 1) County contributes 100% of the lowest cost HMO; or 2) County contributes 90% of the HMO plans and 90% of the lowest cost HMO towards the PPO. The County contribution can be prorated based on the number of work hours up to 50% of the standard hours in a pay period.  Employees pay any additional premium costs if they chose an alternate HMO or PPO Plan. If an eligible employee waives all medical coverage through the County, a monthly stipend may be provided.


The County offers two Dental Plans: PPO and Dental Maintenance Option (DMO). The County contributes up to 100% of the family coverage for both plans as long as the employee works at least 50% of the standard hours in a pay period. The PPO option plan design is 100% Preventative, 80% Basic Care, 80% Major Care with a $45 per individual deductible and annual maximum up to $1,450 per. The DMO option has an orthodontic benefit for children as well as adults.


The County offers two Voluntary Vision Plans through Vision Service Plan (VSP) for eligible employees.  The two plans consist of a low option and a high option that offer annual eye exams and coverage for various frames and lenses.  The Voluntary Vision Plan is 100% employee paid and available to employees and their dependents.  In addition, an annual eye exam is covered for participants in the HMO Medical Plans with corresponding co-pay. 


The County pays for a Basic Life Insurance policy of $25,000.  Supplemental Life Insurance for an employee can be purchased in $10,000 increments up $1,000,000.  Supplemental Life Insurance can also be purchased for spouse/domestic partner and/or eligible dependent children.


An employee can purchase either a policy for themselves or a family policy in $25,000 increments up to $500,000.


The County provides up to $2900 of flex dollars annually, dependent upon the management employee's represented or unrepresented classification.  These flex dollars can be used to pay for medical, Supplemental Life and/or AD&D premiums.  The unused portion of these flex dollars are deposited into a Health Flexible Spending Account for the management employee, which can be used for unreimbursed medical expenses.


Employees may opt to salary contribute on a pre-tax basis up to $10,000 for eligible out of pocket medical, dental and vision expenses such as: prescription co-pays, office visit co-pays, prescription eye glasses or contact lenses.


For employees who have either children under age 13 or dependents (parent, sibling or in-law incapable of self-care) that are dependent upon the employee for care can contribute salary on a pre-tax basis up to $5,000 annually.  These pre-tax dollars can be used to pay for day care expenses provided by a licensed facility.



For the 2011 Plan Year, an employee can set aside up to $230 a month in pre-tax dollars to pay for qualified work-related parking and commuting to and from work transit fees.


Eleven paid holidays plus two or four floating holidays depending on the union bargaining unit.  Represented management employees are entitled up to three additional days of management paid leave. Unrepresented management employees are entitled up to seven days of management paid leave.


Vacation accrual ranges from two weeks to five weeks depending upon years of service and the union bargaining unit to which the position is assigned.  Sick leave accrues at the approximate rate of one-half day per bi-weekly pay period.  Exact rate is based on the union bargaining unit and is defined in the corresponding Memorandum of Understanding.


The County allows you to purchase one or two additional weeks of vacation through payroll deduction.  Exact benefit is based on the union bargaining unit and is defined in the corresponding Memorandum of Understanding.


The County has an EAP available for employees, spouses/domestic partners and eligible dependents.  This program provides services such as: counseling, financial consulting, child and elder care consulting and some legal counseling.


Two voluntary plans are offered: Short-term Disability and Long-term Disability can be purchased through a payroll deduction or with accrued vacation hours depending upon the union bargaining unit.


This voluntary benefit extends care for yourself and/or your spouse and/or your parents who experience a serious accident, chronic illness or frailties of old age.  Places where care can be provided are: in one's home, at a nursing home, at an assisted living facility or adult day care center.


The County retirement program is a Defined Benefit plan and is governed under the provisions of the 1937 Act.  The County's retirement is based on one's age upon entrance, compensation, years of service and specific percentage of employee/employer contributions with the County's portion vesting after five years of employment. (With regard to Project positions - Regularly appointed incumbents in full-time, non-project positions in the Alameda County classified service who are current members of the retirement system and who are appointed, without a break in service or status to a project position can elect to remain in the retirement system.  Individuals hired into a project position and subsequently appointed to full-time, non-project positions become members of the retirement system at the time of the regular appointment.  Computations and determinations of eligibility for retirement shall be based on the date of the regular appointment, with entitlements being prospective from that date.)


The County offers a Deferred Compensation program where an eligible employee can voluntarily contribute on a pre-tax and/or after-tax basis, a minimum of $20 per pay period up to the total annual contribution limit.


Those claiming additional preference points as a VETERAN must submit a copy of the DD214 form on the day of the oral examination. Those claiming additional preference points as a DISABLED VETERAN must submit a copy of the DD214 form and a letter from the Department of Veteran Affairs confirming eligibility for additional points on the day of the oral examination.

The Human Resource Services Department will make reasonable efforts in the examination process to accommodate qualified individuals with mental and physical disabilities, and/or medical conditions in accordance/compliance with the State Fair Employment Housing Act (FEHA), Federal Americans with Disability Act (ADA) of 1990, and Alameda County Resolution No. R-83-773.  To request reasonable accommodation, you must notify the Human Resource Representative listed on this bulletin as soon as possible and before the last day to file, in order to make the necessary arrangements during each step of the examination process.                                                               (510) 272-3703 (TDD)

All government employees are disaster service workers as defined by California Government Code Section 3100.  In addition to everyday duties, employees have the added responsibility of helping throughout any disaster.

All county employees who drive on county business are required to enroll in the California Department of Motor Vehicles Employer Pull Notice Program in an effort to promote driver safety.  Employees’ driver record reports will be released to the County Safety Officer in Risk Management to ensure that employees have valid driver’s licenses and are eligible to drive on county business.

An applicant's previous employment may be investigated.  Results of this investigation may be cause for disqualification.  Also, all convictions will be reviewed and may result in a request for additional information or termination of employment.  A conviction record will not necessarily disqualify an applicant from employment.  Each case will be given individual consideration, based on job-relatedness.

All prospective county employees must pass a medical examination before beginning employment.  For positions which require a commercial driver's license and the performance of functions defined as "safety sensitive," Federal law and County policy requires that the examination include a drug screening process.  Offers of employment are conditional upon successful completion of this examination.

Alameda County is an Equal Opportunity/Affirmative Action employer.  Women, ethnic and racial minorities and persons with disabilities are encouraged to apply.  Applicants will be considered without regard to their race, color, religion, sex national origin, age, disability, sexual orientation, or any other non-job-related factor.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. 



Ione M. Bell

Human Resources Analyst II

Alameda County Human Resources

(510) 272-6456