Emergency Services Dispatch Supervisor (Promotional)
|Date Opened||1/16/2013 2:10:00 PM|
|Filing Deadline||2/11/2013 5:00:00 PM|
|Salary||$32.34 - $38.82/hour; $2,587.20 - $3,105.60/biweekly; $5,605.60 - $6,728.80/month; $67,267.20 - $80,745.60/year|
Permanent Full-Time Employment
|HR Analyst||Cheri Harraway|
THIS IS A PROMOTIONAL EXAM
YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY
About The Alameda County Sheriff's Office
The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the American Correctional Association (ACA). Additionally, the agency's health care provider, Prison Health Services, has dual accreditation through the National Commission on Correctional Health Care (NCCHC) and the California Medical Association (CMA). Together these form what is referred to as the "Triple Crown" of accreditation (ACA, NCCHC/CMA and CALEA) awarded by the National Sheriff's Association. Additionally, the Sheriff's Office Crime Lab is nationally accredited by the American Society of Crime Laboratory Directors (ASCLD). The Sheriff's Office Explosive Ordinance Disposal Unit has also been awarded national accreditation through the Bomb Squad Commanders Advisory Board.
The Sheriff's Office has a current adjusted net budget of approximately $185.7 million and has over 1500 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff Gregory J. Ahern, who is assisted in the operation of the agency by Undersheriff Richard T. Lucia, Assistant Sheriff's Brett Keteles and Casey Nice.
The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following:
Providing security to the Consolidated Superior Courts
Operating the Coroner's Bureau
Operating a full service criminalistics laboratory
Performing Civil Process
Operating a County Jail (Santa Rita)
Operating the County Office of Emergency Services
Providing patrol and investigative services to the unincorporated areas of Alameda County
Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Peralta
Community College District, Oakland-Alameda County Coliseum complex, Oakland International Airport,
Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District
Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements.
Providing Fish and Game enforcement
Project Director of the Narcotics Task Force
Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force
Operating a Marine Patrol Unit in the San Francisco Bay waters.
Emergency Services Dispatch Supervisors work as shift supervisors in the Sheriff's Department emergency dispatch center where they supervise dispatcher personnel. This position works various shifts, holidays and weekends. This class differs from the next lower class of Emergency Services Dispatcher II by having supervisory administrative responsibility for a shift.
The equivalent of three years of experience in the class of Emergency Services Dispatcher II in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)
The equivalent of four years of full-time journey-level dispatching experience with a public safety agency.
Normal hearing in each ear.
Ability to type 40 net words per minute.
NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
• Methods, operations, and functions of the dispatch center.
• Public safety radio communication techniques.
• The operation of complex radio and telephone equipment.
• Location of the highways, main streets, major buildings and geography of Alameda County.
• Regulations of the Federal Communications Commission regarding radio-telephone operations.
• Make judgements on all possible decisions and be aware of the ramifications or possible impact of each decision.
• Recognize when a decision is necessary and exhibit readiness to make appropriate decisions.
• Recognize problems and intervene before they reach a crisis level.
• Write in a clear, understandable and concise manner.
• Read and comprehend written materials.
• Research and obtain information through a variety of methods, i.e., reading material, staff, verbal or written communications with others, independent thinking.
• Remain impartial when performing supervisorial duties.
• Separate information and identify that, which is important from that which is superfluous to distill essence of idea or problem.
• Speak in a clear and understandable manner so that the listener grasps the message being presented.
• Measure or assess the capabilities and achievement of staff and make adjustments as required.
• Condense information into succinct written passages.
• Integrate and categorize information and recall relevant data.
• Verbally interview, persuade, summarize and/or justify in a succinct effective manner.
• Set standards of performance in order to control and optimize the productivity of the staff.
• Listen attentively to others.
• Think and respond clearly under pressure
• Remain calm in stressful situations.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
For more information on the Civil Service Selection process, please visit:
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:
Examination Recruitment Bulletin Release 1/16/13
All applications must be filled out according to the instructions. Applications that are not fully completed or not completed following the instructions listed will not be considered. Resumes in lieu of properly filled out applications will not be considered. Only applications submitted electronically, via the County's online application system, by the final file date will be accepted. Be aware that if you only complete an application template and fail to submit it to apply for this position, your application will not be accepted.
Final File Date for Applications 2/11/13
Review for Minimum Qualifications 2/18/13
During this time, your application will be reviewed to ensure that you meet the minimum qualifications as stated above. If you fail to meet the minimum qualifications, you will be notified via email.
Examination Interview Dates Week of 3/5/13
If you meet the minimum qualifications, you will be invited for a panel interview examination. During this interview examination, you will be asked to provide examples of past work experiences that highlight the job-related core competencies that successful incumbents of the position possess. This type of interviewing is called behavior-based interviewing and is the best predictor of future job success. Your interview examination may include a situational exercise where you may have to perform mock job duties to prove your level of competency. This may be used as the hiring interview at the hiring manager's discretion.
ABOUT THE COUNTY
Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.
MANAGEMENT EMPLOYEE BENEFITS
The County offers HMO and PPO medical plans. The County has two contributions structures, 1) County contributes 100% of the lowest cost HMO; or 2) County contributes 90% of the HMO plans and 90% of the lowest cost HMO towards the PPO. The County contribution can be prorated based on the number of work hours up to 50% of the standard hours in a pay period. Employees pay any additional premium costs if they chose an alternate HMO or PPO Plan. If an eligible employee waives all medical coverage through the County, a monthly stipend may be provided.
The County offers two Dental Plans: PPO and Dental Maintenance Option (DMO). The County contributes up to 100% of the family coverage for both plans as long as the employee works at least 50% of the standard hours in a pay period. The PPO option plan design is 100% Preventative, 80% Basic Care, 80% Major Care with a $45 per individual deductible and annual maximum up to $1,450 per. The DMO option has an orthodontic benefit for children as well as adults.
The County offers two Voluntary Vision Plans through Vision Service Plan (VSP) for eligible employees. The two plans consist of a low option and a high option that offer annual eye exams and coverage for various frames and lenses. The Voluntary Vision Plan is 100% employee paid and available to employees and their dependents. In addition, an annual eye exam is covered for participants in the HMO Medical Plans with corresponding co-pay.
The County pays for a Basic Life Insurance policy of $25,000. Supplemental Life Insurance for an employee can be purchased in $10,000 increments up $1,000,000. Supplemental Life Insurance can also be purchased for spouse/domestic partner and/or eligible dependent children.
ACCIDENTAL DEATH & DISMEMBERMENT (AD&D) INSURANCE
An employee can purchase either a policy for themselves or a family policy in $25,000 increments up to $500,000.
COUNTY ALLOWANCE DOLLARS
The County provides up to $2900 of flex dollars annually, dependent upon the management employee's represented or unrepresented classification. These flex dollars can be used to pay for medical, Supplemental Life and/or AD&D premiums. The unused portion of these flex dollars are deposited into a Health Flexible Spending Account for the management employee, which can be used for unreimbursed medical expenses.
HEALTH FLEXIBLE SPENDING ACCOUNT
Employees may opt to salary contribute on a pre-tax basis up to $10,000 for eligible out of pocket medical, dental and vision expenses such as: prescription co-pays, office visit co-pays, prescription eye glasses or contact lenses.
DEPENDENT CARE ASSISTANCE PROGRAM
For employees who have either children under age 13 or dependents (parent, sibling or in-law incapable of self-care) that are dependent upon the employee for care can contribute salary on a pre-tax basis up to $5,000 annually. These pre-tax dollars can be used to pay for day care expenses provided by a licensed facility.
For the 2011 Plan Year, an employee can set aside up to $230 a month in pre-tax dollars to pay for qualified work-related parking and commuting to and from work transit fees.
Eleven paid holidays plus two or four floating holidays depending on the union bargaining unit. Represented management employees are entitled up to three additional days of management paid leave. Unrepresented management employees are entitled up to seven days of management paid leave.
VACATION AND SICK LEAVE WITH PAY
Vacation accrual ranges from two weeks to five weeks depending upon years of service and the union bargaining unit to which the position is assigned. Sick leave accrues at the approximate rate of one-half day per bi-weekly pay period. Exact rate is based on the union bargaining unit and is defined in the corresponding Memorandum of Understanding.
VACATION PURCHASE PROGRAM
The County allows you to purchase one or two additional weeks of vacation through payroll deduction. Exact benefit is based on the union bargaining unit and is defined in the corresponding Memorandum of Understanding.
EMPLOYEE ASSISTANCE PROGRAM (EAP)
The County has an EAP available for employees, spouses/domestic partners and eligible dependents. This program provides services such as: counseling, financial consulting, child and elder care consulting and some legal counseling.
DISABILITY or INCOME REPLACEMENT
Two voluntary plans are offered: Short-term Disability and Long-term Disability can be purchased through a payroll deduction or with accrued vacation hours depending upon the union bargaining unit.
LONG TERM CARE
This voluntary benefit extends care for yourself and/or your spouse and/or your parents who experience a serious accident, chronic illness or frailties of old age. Places where care can be provided are: in one's home, at a nursing home, at an assisted living facility or adult day care center.
The County retirement program is a Defined Benefit plan and is governed under the provisions of the 1937 Act. The County's retirement is based on one's age upon entrance, compensation, years of service and specific percentage of employee/employer contributions with the County's portion vesting after five years of employment. (With regard to Project positions - Regularly appointed incumbents in full-time, non-project positions in the Alameda County classified service who are current members of the retirement system and who are appointed, without a break in service or status to a project position can elect to remain in the retirement system. Individuals hired into a project position and subsequently appointed to full-time, non-project positions become members of the retirement system at the time of the regular appointment. Computations and determinations of eligibility for retirement shall be based on the date of the regular appointment, with entitlements being prospective from that date.)
The County offers a Deferred Compensation program where an eligible employee can voluntarily contribute on a pre-tax and/or after-tax basis, a minimum of $20 per pay period up to the total annual contribution limit.
Those claiming additional preference points as a VETERAN must submit a copy of the DD214 form on the day of the oral examination. Those claiming additional preference points as a DISABLED VETERAN must submit a copy of the DD214 form and a letter from the Department of Veteran Affairs confirming eligibility for additional points on the day of the oral examination.
The Human Resource Services Department will make reasonable efforts in the examination process to accommodate qualified individuals with mental and physical disabilities, and/or medical conditions in accordance/compliance with the State Fair Employment Housing Act (FEHA), Federal Americans with Disability Act (ADA) of 1990, and Alameda County Resolution No. R-83-773. To request reasonable accommodation, you must notify the Human Resource Representative listed on this bulletin as soon as possible and before the last day to file, in order to make the necessary arrangements during each step of the examination process. (510) 272-3703 (TDD)
DISASTER SERVICE WORKER
All government employees are disaster service workers as defined by California Government Code Section 3100. In addition to everyday duties, employees have the added responsibility of helping throughout any disaster.
DMV EMPLOYER PULL NOTICE PROGRAM
All county employees who drive on county business are required to enroll in the California Department of Motor Vehicles Employer Pull Notice Program in an effort to promote driver safety. Employees’ driver record reports will be released to the County Safety Officer in Risk Management to ensure that employees have valid driver’s licenses and are eligible to drive on county business.
An applicant's previous employment may be investigated. Results of this investigation may be cause for disqualification. Also, all convictions will be reviewed and may result in a request for additional information or termination of employment. A conviction record will not necessarily disqualify an applicant from employment. Each case will be given individual consideration, based on job-relatedness.
All prospective county employees must pass a medical examination before beginning employment. For positions which require a commercial driver's license and the performance of functions defined as "safety sensitive," Federal law and County policy requires that the examination include a drug screening process. Offers of employment are conditional upon successful completion of this examination.
Alameda County is an Equal Opportunity/Affirmative Action employer. Women, ethnic and racial minorities and persons with disabilities are encouraged to apply. Applicants will be considered without regard to their race, color, religion, sex national origin, age, disability, sexual orientation, or any other non-job-related factor.
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.
Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.
For questions regarding this recruitment, please contact:
Melissa Heitz, Human Resources Analyst
Human Resource Services, County of Alameda