County Training Programs Coordinator - Training & Educ. Center

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. 

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Postmarks are not accepted.  Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted.  Failure to submit the Supplemental Questionnaire will result in disqualification.

ABOUT THE COUNTY:
Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.

ABOUT THE CENTER:
The Alameda County Training & Education Center provides customized training, organizational development, and space/facilities that support meetings and conferences that utilize technology on a fee-for-service business model. The center’s mission is to focus on providing high quality training and development services to the community as well as Alameda County departments and their employees. Over the past several years the center has promoted workforce/succession planning and development, with an emphasis on planning for the future workforce. The training and development of current and future leaders in Alameda County focuses on building competencies needed for leadership and other critical positions in Alameda County now and into the future.

ABOUT THE POSITION:
The County Training Programs Coordinator is a single-position classification located in the Human Resources Services Department, Training and Education/Conference Center.  The County Training Programs Coordinator  reports to the Workforce Planning and Development Manager in the Training & Education Center and may also receive instruction from the Director of the Training & Education/Conference Center. This position provides technical/administrative support and coordinates logistics for  a wide variety of countywide training and organizational development programs; i.e. schedules trainers, consultants and conference rooms; processes and tracks registrations; administers e-learning programs; provides technical and administrative support in designing and publishing a variety of training materials and presentations and other special events/projects as assigned.

THE IDEAL CANDIDATE:
In addition to meeting the minimum qualifications, the ideal candidate will have initiative and be proactive to:

• complete projects within stringent time schedules;
• handle multiple tasks at once, prioritizing,
• demonstrate excellent follow-through on each task assigned,
• perform well under pressure,
• analyze and problem solve issues,
• monitor and increase attendance for classes,
• express oneself clearly and concisely, both orally and in writing;
• work closely with clients/customers, both within Alameda County and the external business community.

 

Education:

Possession of Associates of Art degree in Business Administration, Social Sciences or a related field from an accredited college,

AND

Experience:

The equivalent of three years progressively responsible full-time experience in the coordination and support of training programs/services,event planning or an equivalent function within a medium to large size organization, utilizing advanced computer software applications. Experience utilizing a learning management system or comparable software to track training and administer e-learning training is highly desirable. (Possession of a Bachelor’s Degree in Business Administration, Social Science or a related field from an accredited college or university may substitute for one year of the required work experience).

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles of organization, resource, and records management techniques.

• The development and implementation of quality assurance measures, public relations techniques, and public survey methods.

• Advanced computer systems and applications; spreadsheet and database applications, and on-line information tracking systems.

• Training administration software.

• Public service and customer contact philosophy and techniques.


Ability to:

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

• Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.

• Work effectively and cooperatively with others; establish and maintain good working relationships.

• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or develop appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

• Monitor the results of assignments and/or projects, consider the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.

• Accomplish tasks by considering all areas involved, no matter how small; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time.

• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

• Establish courses of action for self and others to ensure that work is completed efficiently and on time; allocate appropriate amounts of time for completing own and others' work; avoid scheduling conflicts; develop, monitor, and utilize timelines and milestones to ensure accurate and timely completion of work.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website:  www.acgov.org/hrs.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS

REASONABLE ACCOMMODATION
The Human Resource Services Department will make reasonable efforts in the examination process to accommodate qualified individuals with mental and physical disabilities, and/or medical conditions in accordance/compliance with the State Fair Employment Housing Act (FEHA), Federal Americans with Disability Act (ADA) of 1990, and Alameda County Resolution No. R-83-773.  To request reasonable accommodation, you must notify the Human Resource Representative listed on this bulletin as soon as possible and before the last day to file, in order to make the necessary arrangements during each step of the examination process.

Alameda County is an Equal Opportunity/Affirmative Action employer.  Women, ethnic and racial minorities and persons with disabilities are encouraged to apply.  Applicants will be considered without regard to their race, color, religion, sex national origin, age, disability, sexual orientation, or any other non-job-related factor.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN
Deadline for Filing:                                                                    5:00 p.m., Thursday, July 18, 2013
Review of Minimum Qualifications:                                           Monday, July 22, 2013
Review of Supplemental Questionnaire for best qualified:       Monday, July 29, 2013
Panel Interviews:                                                                       August 6, 2013

The Human Resource Services Department will make reasonable efforts in the examination process to accommodate qualified individuals with mental and physical disabilities, and/or medical conditions in accordance/compliance with the State Fair Employment Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) of 1990, and Alameda County Resolution No. R-83-773.  To request an accommodation due to a disability during this or other phases of the selection process, please contact the assigned Human Resources Analyst listed on this bulletin, before the final filing deadline. Alameda County Human Resources Services will require documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a permanent disability pursuant to the U.S. Equal Employment Opportunity Commission's statute of the Americans with Disability Act of 1990, as amended, and/or the California Department of Fair Employment and Housing (DFEH) Act.
For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Sam Gee
Personnel Services Manager
Human Resource Services Division-County of Alameda
510-267-9492
www.acgov.org