Information Systems Technician II

THIS IS A NEW, ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day of Filing.  Applications will only be accepted on-line.

The Alameda County Probation Department and the Alameda County Library currently each have a vacancy for the position of Information Systems Technician II.  The eligible list created from this recruitment may be used to fill these vacancies as well as others that may arise over the next twelve months.

ABOUT THE ALAMEDA COUNTY PROBATION DEPARTMENT

The Alameda County Probation Department is an essential element of the County’s system of public protection and human services.  The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives.  The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter.

For more information, please visit:  http://www.acgov.org/probation/

 

ABOUT THE ALAMEDA COUNTY LIBRARY

The Alameda County Library in the San Francisco Bay Area provides library services from ten branch libraries in the cities of Albany, Dublin, Fremont, Newark and Union City and the unincorporated communities of Castro Valley and San Lorenzo. Outreach services are provided through the Bookmobile, the Literacy Program, the Senior Outreach Program, and the County Jails.

For more information on the Alameda County Library, please visit: http://www.aclibrary.org/

THE IDEAL CANDIDATES WILL POSSESS

• Demonstrated experience as a System Administrator, providing technical support and maintenance of mini and micro computer systems for an in-house data processing system.  In addition, strong ability to troubleshoot complex hardware and software issues. Knowledge of databases design concepts and Web Pages development.
• Effective decision maker who can quickly and accurately diagnose software, hardware and system problems with the ability to formulate and execute the most adequate method of repair.
• Exceptional communication skills, both oral and written and the ability to communicate effectively with both technical and non-technical staff.
• Ability to maintain consistency in work while experiencing changes in work environment, duties, technology or procedures.
• Outstanding organizational skills, including the ability to independently prioritize tasks and work on multiple projects simultaneously; but also be able to provide status updates on tasks at a moment’s notice.
• Willingness to learn new software and hardware systems and the ability to apply the newly acquired knowledge to work.
• Ability to perform duties while maintaining a system of checks and balances to ensure thoroughness and completeness of work.
• Experience with Information Library System and circulation sub system, knowledge of VMWARE, Virtual desktop infrastructure, Cisco network designs, switching, routing and VoIP telephony is highly desired for the vacant position within the Alameda County Library (For Alameda County Library only).
• C+ certification (For Alameda County Probation Department only). 

GENERAL DESCRIPTION OF CLASSIFICATION 

Under general supervision of higher level data processing staff, performs a variety of technical duties involving the operation, installation, maintenance, and support of mini and microcomputer hardware and software systems; to serve as system administrator for the assigned data processing system; to develop mini and microcomputer application programs; and to do related work as required.

DISTINGUISHING FEATURES

Positions allocated to this class are responsible for providing technical support in the operation and maintenance of mini and microcomputer systems for a Department's/Agency's in house data processing needs within established guidelines. In contrast with incumbents of the Information Systems Technician I classification, the Information Systems Technician II performs the full range of duties assigned to positions in the class under minimal supervision where Information Systems Technician I are still working in a training capacity. Positions in this class differ from positions in the class of Information Systems Specialist in that the latter performs professional duties involving the analysis, development, and implementation of data processing systems or sub systems requiring a comprehensive knowledge of overall system operation and design.

Possession of the Knowledge and Abilities listed below is proof of sufficient education and experience for this class. The knowledge and abilities would typically be obtained by having gained one year of experience in developing mini and/or microcomputer based data processing systems, as well as by having some formal class work in computer science or data processing systems.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:
• Computer technology.
• Data processing concepts.
• Networking.
• Modern office practices.

Abilities:
• Oral communication.
• Computer programming.
• Adaptation to stress.

The examination will consist of the following steps:

A review of candidates' applications to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process, which is a review of the supplemental questionnaire to determine the best qualified candidates.  Those candidates deemed to be best qualified will then move on to the next phase of the examination, a examination interview. The examination interview will be weighted as 100% of the candidates' final examination score.  The examination interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment.

* WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.