Infrastructure Services Engineer

The Agency:
The Information Technology Department provides services to County Departments to aid in the effective delivery of IT services that support the business needs of the county. County Information Technology is a vital part of the organization, providing faster and better ways for our employees to do their jobs and for our residents to access our services. We continue to keep our technology current and to work with members and management of all departments to provide the computing capabilities that are needed. 

- Application Services
- Infrastructure and Technical Services 
- Data Center Services

The Position:
Under the direction of the Infrastructure Services Manager, the Infrastructure Services Engineer manages technologies in the areas of networks, servers and office systems support, in the design, implementation and maintenance of enterprise production systems. Areas of responsibility can include networking technologies, server and data systems, web technologies, workstation, laptop and mobile technologies; and other related duties as required. 

The Divisions:

The Infrastructure Services Division is responsible for all production systems within network, servers and office systems support; researches new technical developments of the information technology industry; maintains updates of current trends; provides multi-departmental enterprise production support Countywide; makes recommendations and presents new technologies; meets with representatives from other County departments to analyze departmental business requirements; develops project plans; responsible for the daily maintenance of all production systems of the network, server and office technologies, including but not limited to implementing security patches and updates, reviewing logs, defining disaster recovery schedules, monitoring up-time of services.  Works with customers in creating customer and diagnostic reports; maintains inventory of hardware and software; inventory tracking; monitors contract provisions and hardware and software contracts. 

The Ideal Candidate:
In addition to meeting the minimum qualifications the ideal candidate will have the ability to work in a complex technical environment and possess senior level skills in at least one of the following disciplines: networking, server administration, project management or staff supervision.  

Either I

The equivalent of one year of full-time experience in the class of Information Technology Specialist IV or in an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and Consolidated Courts.)
Or II

The equivalent of three years of full-time increasingly responsible infrastructure experience, such as security, design and implementation of enterprise network and/or servers, documentation planning and project management in network, server and/or desktop technologies. (Possession of a Bachelor’s degree from an accredited college or university may be substituted for one year of experience.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Microsoft Windows based architecture and associated technologies.
• Server hardware platforms and storage technologies.
• Messaging technologies.
• Network and systems management tools and technologies.
• Networking technologies.
• Wireless technologies.
• Networking protocols.
• Remote access and mobile technologies.
• Web Internet/Intranet environment.
• Office system client technologies, messaging software applications/mobile technologies.

Ability to:

• Document current and future procedures and processes.
• Prepare, maintain and manage project plans and documentation.
• Organize and prioritize workload.
• Manage projects.
• Work effectively with staff, other managers, and user department representatives.
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
• Communicate effectively orally and in writing.
• Analyze and problem solve.
• Make effective decisions.

The examination will consist of the following steps:

• A review of candidates' applications to verify possession of minimum requirements. 
• Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process, which is a review of the supplemental questionnaire to determine the best qualified candidates. 
• Those candidates deemed to be best qualified will then move on to the next phase of the examination, a examination interview. The examination interview will be weighted as 100% of the candidates' final examination score. 

Candidates must attain a qualifying rating on each portion of this recruitment.

* WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS *

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website:  www.acgov.org/hrs.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS

 

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN:

Deadline for Filing: Review of Minimum Qualifications Screening for Best Qualified: Oral Interviews: Departmental Interview:    *Type of Exam: Re-open Continuous Exam

5:00 pm, Friday, October 25, 2013 November 12, 2013 November 15, 2013 **To be determined To be determined   **Interview dates are still being finalized. Candidates selected to move forward in the process will receive 10 days notice regarding their scheduled interview time.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Long Term Care Insurance
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Michi Yoshii, Human Resources Analyst I
Human Resource Services Division, County of Alameda
510-272-6463 • michi.yoshii@acgov.org