County of Alameda

DESCRIPTION

DEFINITION

Under general direction of the Director, Division of Adult Protection, to plan, organize, staff, supervise, direct and manage through subordinate supervisors the operation of Adult Protective Services and the Probate and Lanterman-Petris Short divisions of the Public Administrator/Public Guardian-Conservator of the Social Services Agency, Department of Adult, Aging, and Medi-Cal Services and to perform related work as required.


DISTINGUISHING FEATURES

This is a uniquely classified second-line supervisory class which has responsibility for planning, recommending and implementing policies and procedures necessary for the operation of, Adult Protective Services and the Public Guardian-Conservator Probate and Lanterman-Petris-Short programs Incumbents also resolve difficult administrative problems and coordinate assigned activities with other divisions, outside agencies, and community groups. The class of Chief Assistant Public Guardian-Conservator is distinguished from the next higher one of Director, Division of Adult Protection in that the latter class has overall administrative responsibility for establishing divisional program policy and setting goals and objectives.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.


1. Plans, coordinates and directs the operations of Adult Protective Services and the Public Guardian-Conservator Probate and Lanterman-Petris-Short programs ensuring conformance to policies and procedures established by higher level management, Federal and State law, County ordinances; recommends and plans for program policies and procedures and develops the methods necessary for achieving program objectives; makes budget recommendations and monitors expenditures; allocate staff needed to accomplish goals and objectives; evaluates quality and results of services provided; coordinates program activities with other service providers both in and out of the county service.

2. Reviews and approves actions or decides upon course of action in the most sensitive Adult Protective Services or conservatorship case problems that could not be resolved at a lower level; interprets laws and regulations for staff, clients, public, and outside organizations; addresses community groups and conducts training sessions as required; confers with subordinate supervisors on organizational problems such as caseload distribution, personnel problems such as training needs and performance evaluation and technical problems related to program activities; coordinates Adult Protective Services, Probate and Lanterman-Petris Short program activities with the Office of the County Counsel, Superior Court, service providers, and law enforcement.

3. Reviews and participates in the selection, assignment, training and evaluation of subordinate personnel. Approves recommendations of subordinate supervisors or initiates disciplinary actions and resolves grievances when appropriate; participates with and informs labor organizations regarding problem resolution, new programs and procedures, operational issues; confers with superiors on personnel problems and policy matters and may substitute for the Director, Division of Adult Protection in her/his absence.

4. Manages and oversees the Adult Protective Services and the Public Guardian-Conservator intake process of referrals from various organizations; supervises the court process for locating and marshalling assets of conservatee’s; approves and signs-off on expenditures from conservatee trust accounts; negotiates the settlement of claims on complicated court conservatorship cases and severe elder abuse cases, in coordination with the Office of the County Counsel.

5. Oversees multi-disciplinary, community based meetings; negotiates annual contracts for Adult Protective Services with community-based organizations.

6. Researches and directs studies seeking solutions to program issues and problems; researches, directs, and manages special projects that may lead to new program methods and procedures; oversees collection of data to evaluate new techniques and procedures; acts as liaison between individuals, community groups, clients, Federal, State, and County agencies to resolve problems, share information, or to facilitate integrated collaborative services to maximize resources; maximizes the use of automated systems for program operation.

7. Participates in an Agency strategic planning helping to determine the scope and nature of social services; represents the Agency at meetings, conferences, and public hearings; represents the Agency with County, State, and Federal officials; provides information to the media and maintains appropriate public relations informing upper management as to status and content; responds to other agencies and community groups; prepares a variety of reports and correspondence.

8. Plans, attends, and holds staff meetings, conferences, and staff development; confers with other Agency management to develop training strategies for multiple program implementation.

MINIMUM QUALIFICATIONS

Either I
Experience:

The equivalent of four years of full time experience as an Adult Protective Services Supervisor, Supervising Assistant Public Guardian-Conservator, Social Work Supervisor, Supervising Program Specialist, or Child Welfare Supervisor in the Social Services Agency in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority and the Consolidated Courts.).

(NOTE: Possession of a Bachelor’s degree from an accredited college or university in a social service field may be substituted for one year of the required experience; a Master’s Degree in Social Work, Gerontology, Public Administration or Jurist Doctorate may be substituted for two years of the required experience.) 

Or II

The equivalent of six years of full time increasingly responsible managerial or administrative experience in Public Guardian or Adult Protective Services, or in a private conservatorship environment, or in the trust, estate or probate department of a financial institution, of which, two years was in a supervisory capacity; or in another human/social services related field which must have included two years equivalent experience managing a major staff function or program.

(NOTE: A Bachelor’s degree from an accredited college or university in a social service field may be substituted for three years of the required experience; a Master’s Degree in Social Work, Gerontology, Public Administration, Business Administration, or Jurist Doctorate may be substituted for four years of full time professional level work and required experience.)

License: This position requires possession of a valid California Motor Vehicle Operator’s license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles, practices, and techniques of administration, personnel management and organizational development.
• Administrative methods for the application of legal procedures and pertinent laws, and regulations.
• Organization, programs, and functions of the various departments of the Alameda County Social Services Agency.
• Community resource development.
• Provisions of the California Probate Code, Welfare and Institutions Code, Lanterman-Petris-Short Act, Social Security, Medi-Cal, Medi-care, County Ordinances, Local Rules of the Superior Court, and other Federal or State legislation that relates to Adult Protective Services, Guardianship, and Conservatorship.
• Principles of effective supervision, performance evaluation and staff training and development.
• Client and public relations.
• Social work principles, practices, techniques, strategies and case management techniques and intervention.
• Methods of program development and evaluation and administrative problem solving.
• Public finance, public sector budgeting and accounting, fiduciary requirements and trust fund and/or estate management.
• Psychological, socioeconomic and other relevant factors that may affect individual and family functioning.
• Automated system capabilities and applications.


Ability to:

• Maintain effective relations with other County departments, with public and private organizations, and with the general public.
• Communicate effectively orally and in writing.
• Decision making.
• Analyze and evaluate complex programs and administrative problems and recommend effective solutions.
• Planning and organization.
• Management control.
• Leadership.
• Interpersonal sensitivity.
• Flexibility

CLASS SPEC HISTORY

HC:tmf
Typed: 3/16/81
RE:lm Rev. 2/97
Csc date: 3/19/97
Old doc.: 0792h.doc
New doc.: 8511.doc
DB:pf Rev. 5/18/01
Csc date: 7/18/01
IB:cs Revised 3/5/13
CSC Date: 4/3/13

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.