County of Alameda

DESCRIPTION

Under administrative direction, to plan, organize, coordinate and evaluate the operations of Care Connect and/or the Office of Homeless Care and Coordination (OHCC). These programs are performance-based and draw funding based on achievement of objectives. Care Connect and OHCC are system transformative projects, designed to improve care for individuals and families experiencing homelessness and/or repeated crises. The programs create data exchange, housing and human infrastructure to support members of the focus population in attaining their optimal level of health and stability, while reducing inefficiencies and unnecessary costs.

DISTINGUISHING FEATURES

These positions are located in the Health Care Services Agency, Office of the Agency Director. The incumbents report directly to the Deputy Director or Director of their respective programs. Incumbents are responsible for building relationships at multiple levels (from providers to executive leaders) among different systems, including healthcare delivery and payment, mental health and substance use, social services, criminal justice and probation, to establish agreements and gain access to data systems and other needed resources of multiple participating systems and agencies.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Responsible for connecting effectively with executive leadership of county and city agencies, healthcare agencies, hospitals, housing providers, clinic organizations, and/or community-based organizations, in order to coordinate and negotiate issues related to accessing and integrating the data systems of multiple participating systems and agencies, such as Health Care Services Agency, Behavioral Health Care Services, Social Services Agency, Housing and Community Development, ITD, Probation, Alameda Health System, etc.
2. Work with expert legal and IT consultants to adopt data use agreements and patient consent procedures necessary for integrated systems that meet the goals of the project while safeguarding patient privacy and complying with all federal, state and local laws.
3. Lead planning for future sustainability of HCSA services and infrastructure, including participation of major institutional partners regarding contributing resources to sustain improvements. Oversee ROI evaluation design and implementation by contractors and expert consultant.
4. Responsible for managing client and/or financial data integration and quality, providing internal expertise to ensure the design and product are responsive, high quality, and credible to future investors.
5. Oversee and manage complex funding flows, budgets and reporting to maximize County benefit from federal funding.
6. Establish and manage a system of contract oversight that maximizes accountability and ensures that deliverables are regularly monitored, and risks of non-achievement are managed and communicated.
7.  Analyze and synthesize complex state and federal regulations and ensure program is in compliance and prepared for future financial and programmatic audits.
8. Lead special projects that may arise requiring analysis, collaboration, and skillful and sensitive negotiation in order to achieve agency objectives.
9. Prepare reports to the Board, HCSA Committees and other critical decision-makers.

MINIMUM QUALIFICATIONS

Education:

Possession of a Master’s degree from an accredited college or university in social welfare, planning, public health, public administration, public policy, health care administration, social science field or a closely related field.  

AND  

Experience:

The equivalent of five (5) years of progressively responsible, post-graduate professional experience working with multiple participating governmental and non-governmental organizations, which must include at least one year of experience coordinating the integration of client service delivery systems or data systems across multiple agencies/departments/units or services.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Federal, State and local regulations as they relate to health care services.
• Contract negotiation, creation and execution.
• Financial, health and demographic data, what is needed and how to access and analyze it in order to provide internal expertise to ensure the design and product are high quality.
• Principles and practices of public administration and personnel management.
• Administrative and budgetary analysis.
• Public finance and governmental accounting.
• Organizational analysis principles and techniques.
• Leadership and team building principles and techniques.  

Ability to:

• Establish, strengthen, and maintain relationships with multiple agencies, departments, stakeholders, and community organizations to achieve organizational goals while leveraging financial and other resources.
• Navigate complex organizational environments with political savvy, sensitivity and tact.
• Set and achieve measurable goals through collaboration with subordinate staff and the use of analytical methodology, strategic planning and technology.
• Inspire confidence and provide support to senior leadership to ensure effective management.
• Manage groups by advising subordinates, facilitating goal accomplishment and tracking and evaluating performance to ensure success.
• Use economic, financial, market and industry data to understand and improve business results.
• Effectively manage and oversee large contracts; evaluate competing contractors and make informed recommendations.
• Represent the Agency effectively at the local, state, and federal level.
• Communicate clearly and effectively both orally and in writing.
• Cultural competence.
• Resolve operational and procedural problems and conflicts.
• Provide leadership and supervision.
• Think innovatively, exploring situations from multiple perspectives while quickly calculating risks and initiating action to achieve a recognized benefit.
• Manage multiple and changing priorities.
• Understand and embody the County’s Core Leadership Competencies.

CLASS SPEC HISTORY

MH:jf New Spec 5/2/2017

CSC Date: 5/24/2017

DR:sa Revised/Retitled 02/20/2020

Old Title: Care Connect Systems Integration Administrator

CSC Date: 03/11/2020

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.