County of Alameda

DESCRIPTION

Under the general direction of General Services Agency executive management, the Information Systems/Industrial Engineering Manager has overall responsibility for the Agency’s information systems section, for planning, scheduling, coordinating and supervising the work of personnel engaged in data processing systems analysis and application program development, systems implementation and maintenance.

Additionally, and to an equal degree, the incumbent in this position is responsible for the management and conduct of business process reengineering analysis and projects (as herein below defined) throughout the Agency.

DISTINGUISHING FEATURES

This is a single-position class, located in the Administration Division of the General Services Agency.

Information Systems/Industrial Engineering Manager is distinguished from the class of Senior Information Systems Analyst in that in addition to activities associated with the overall supervision, planning, coordination and maintenance of a departmental data processing system (activities common to both classifications), the Information Systems/Industrial Engineering Manager also has overall responsibility for agency business process reengineering activities and projects.

Business process reengineering activities do not necessarily involve the use of automated data processing or information systems. They consist of the evaluation, planning, organization, design, development and implementation of changes in work process, work flow and activities, (manual and otherwise, including Agency policy, practice and procedures associated therewith) that increase the efficiency and effectiveness of labor, capital, equipment and space through the application of workflow analysis, work measurement, work standards, methods analysis and statistical-quantitative analysis.

Information Systems/Industrial Engineering Manager is further distinguished from Senior Information Systems Analyst in that assignments of the former class are carried out “under general direction” whereas those of the latter class are carried out “under direction”.

Information Systems/Industrial Engineering Manager is distinguished from the class of Information Systems Director in that the former class has expressly assigned responsibility for business process reengineering activities whereas the latter class does not. Additionally, and by definition (as indicated in the class specification for that class), Information Systems Directors exercise supervisory authority over higher level staff, at least two of which are at the level of Information Systems Analyst or above. Staff supervised by the Information Systems/Industrial Engineering Manager does not include two positions at or above those specified levels.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Manages the Agency’s information systems section. Provides overall management of all automation and business process reengineering projects within the Agency.

2. Works closely with top management to determine areas which would benefit from automation and coordinates work with the information systems section to implement appropriate systems. Provides overall management of such projects for the department.

3. Analyzes all requests for new information systems, existing system modification and updates. Determines their feasibility, selects the best course of action, obtains necessary administrative approval and resources. Utilizing assigned staff, implements plans to develop and install the new system or system changes.

4. Develops budgetary requirements for the Agency’s information systems section and for the development, implementation, maintenance and operation of information systems Agency-wide.

5. Supervises subordinate professional staff involved in the development, maintenance and operation of computer or data processing systems.

6. Directs the study of information flow, information uses, procedures, forms workflow and data processing techniques involved in maximizing the use of the Agency’s information resources.

7. Plans for and directs changes in computer technology and applications. Has responsibility for and directs assigned staff in the development and documentation of all levels of information systems design specifications, from top-level system specifications and requests for proposals through detailed design and operation specifications. In performing these functions, uses systems analysis, methods improvement, information usage, cost analysis and operations research techniques.

8. Investigates, analyzes, evaluates and makes recommendations relative to currently available information system and data processing applications from outside vendors.

9. Serves as primary contact with information systems vendors, contractors and consultants. Administers complex information systems contacts.

10. Acts as the Agency’s chief technical expert on all departmental information systems. Directly and through assigned staff, provides technical expertise and user assistance for all assigned, proposed and existing computer systems. Assists system users in the configuration of software package purchases to meet the user’s needs by developing a thorough understanding of the software functions and feature implementation. Assists users in documentation of user needs, development of configuration and design decisions and development or revision of workflow and procedures that are required to successfully implement the chosen configuration.

11. Develops system selection, development, implementation, operation and maintenance protocols, including activity plans, schedules and resource requirements.

12. Maintains knowledge of the current technology in the areas of data processing equipment, application and systems software, information resource management, office automation, database management systems and other areas related to information systems.

13. Determines areas within the Agency that would benefit from business process reengineering. Conducts business process reengineering analysis. Develops and implements work management systems for the Agency’s departments. Defines, organizes and directs analytical studies of organizational structures, systems, procedures, policies and techniques. Recommends and implements new policies, procedures and organizations.

14. Represents the Agency in meetings and conferences with vendors, other County Departments and Agencies, establishing and maintaining effective relationships with the same. Participates in professional organizations.

15. Acts as a project manager, directing multiple projects and personnel concurrently.

16. Prepares and/or edits a variety of administrative and management reports.

MINIMUM QUALIFICATIONS

The equivalent of 5 years of full-time experience that included both of the following:

• Experience in data processing information systems that included systems analysis, application development, system evaluation, selection and implementation, AND

• Business process reengineering, as hereinabove defined.

The required five years of experience must also have included at least two years of direct supervision and management of other professional and technical data processing staff.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and techniques of business process reengineering, including analysis, planning, development, design and implementation of changes in work process and work flow activities; work measurement, work standards methods, performance evaluation, statistical and quantitative analysis.
• Budgeting methods for estimating expenditures and planning for future information systems needs.
• Government accounting and budgeting practices.
• Principles and techniques of automated systems workflow analysis, process and operating charting and planning and input-output analysis.
• Principles and techniques of planning, scheduling.
• Local/wide area networks and communication.
• Database programming and administration.
• Database file structures and layout.
• Desktop computer/server hardware, operating systems and application software.
• Client/server architecture.
• Data organization and access methods in computerized systems.
• Estimating methods for equipment costs, production costs, programming costs and system benefits.
• Principles and techniques of effective supervision, personnel management and administration.
• Principles and techniques of project management.
• Relationship of procedures to staff productivity and morale.

Ability to:

• Analyze and evaluate major workflow and procedures.
• Envision practical ways for manual and/or automated systems to interface.
• Communicate technical concepts of data processing strategy, problem solution, project progress and needs in a timely basis to non-technical personnel at all levels of the organization.
• Direct the development of advanced computer based systems and the evaluation and modification of existing complex systems for optimum use.
• Prepare clear and concise written reports, proposals and contracts.
• Formulate systems strategies to meet user and agency goals.
• Develop work schedules, work plans and cost controls.
• Assign, coordinate and evaluate data processing staff.
• Train, direct and evaluate the activities of others.
• Understand and consider the impact of organizational, management, administrative and personnel aspects of information systems design.
• Gather and analyze data, draw sound conclusions and make appropriate decisions and recommendations.
• Resolve problems.

CLASS SPEC HISTORY

JO:pf
9/25/00
Newspecs:0421.doc
Csc date: 11/29/00

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.