County of Alameda

DESCRIPTION

Under direction, to provide program planning, development, review and evaluation functions and to supervise a multi-disciplinary staff in the direct delivery of health care services to clients; to act as liaison with funding sources and County service providers; to ensure that program regulations and procedures are followed; and to do related work as required.

DISTINGUISHING FEATURES

This professional-level class is the County liaison for funding agencies and provides program services and oversight in a wide variety of client service areas. All positions are typically characterized by the following elements:

• The need for technical knowledge in the health service delivery area to which assigned;
• The supervision of a multi-disciplinary staff which provides direct health care services; and
• The focus of responsibilities being related to program operation and direct health care service delivery, rather than to the provision of administrative or financial support to County departments.

This class is distinguished from the lower class of Program Specialist in that the latter class emphasizes direct program review and evaluation whereas the Health Care Program Administrator I class supervises a multi-disciplinary staff in the direct delivery of health care services to clients in addition to direct program review and evaluation. It is further distinguished from the higher class of Health Care Program Administrator II in that the latter class directs and manages a large sized complex health care service delivery program(s), which includes 15 or more multidisciplinary staff (at least 8 employees must be at a paraprofessional and/or professional level) and with multiple funding sources.

EXAMPLES OF DUTIES

NOTE: The following are the duties performed by the employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, supervises or directs, reviews and evaluates the work of multi-disciplinary professional, technical and support staff providing direct services to clients in a variety of health care areas.

2. Recommends selection of staff; recommends and implements discipline as required.

3. Develops and modifies techniques and formats to evaluate pilot or current program effectiveness and to determine the need for program modifications and/or new program development.

4. Conducts needs assessment studies of the target population; identifies program goals and objectives and develops specific action plans and timelines.

5. Researches program alternatives, funding sources, service delivery alternatives and other elements for possible program inclusion; evaluates alternatives, prepares reports and makes recommendations.

6. Acts as the County liaison and provides coordination among funding agencies, clients served, County departments, and community or business organizations; answers questions and provides training and technical assistance as required.

7. Monitors assigned program(s); ensures compliance with funding, contract provisions and regulations; recommends and facilitates implementation of procedural and operational changes to maximize service delivery and revenue reimbursement.

8. Monitors legislative activities and changes in laws and regulations; assesses their effect upon program activities; develops and implements policies and procedures to ensure compliance with such changes.

9. Compiles and maintains accurate records and files regarding program activities; prepares periodic and special statistical or narrative reports as required; may access multiple databases to prepare such reports.

10. Participates in the budget development process; monitors and authorizes expenditures; oversees the claim reimbursement process.

11. Participates in departmental, County-wide and/or State planning processes; serves on a variety of committees and task forces.

12. Analyzes changes in regulations; evaluates the impact upon program operations and drafts policy and procedural changes as required.

13. Prepares a variety of correspondence, periodic and special reports, informational publications, program documentation, policies, procedures and other written materials.

14. Operates a variety of standard office equipment including a word processor and/or computer; may drive a County or personal vehicle to make site visits and attend meetings.

MINIMUM QUALIFICATIONS

Education:

Possession of a bachelor’s degree from an accredited college or university in business administration, public health administration, health care administration, social welfare or related field.

(Additional experience as outlined below may be substituted for the education on a year-for-year basis.)

AND

EITHER I

Experience:

The equivalent of two years full-time experience as a Program Specialist or in an equivalent or higher level classification in the Alameda County classified service performing program planning and evaluation. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

OR II

Experience:

The equivalent to three years of full-time professional experience in either the direct delivery of health care services to clients or the oversight of such services in the program area to which assigned, one year of which must have included program planning and evaluation.

(A master’s degree in business administration, health care administration, public health social welfare or related field may be substituted for 1 year of experience in pattern I or II.)

Licenses:

Specified positions may require possession of a valid California driver's license.

Specified positions may require licensure or certification in the programmatic area to which assigned.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Principles and practices of employee supervision.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Principles, practices, funding sources and administrative requirements in the program area to which assigned.
• Principles and practices of program planning and evaluation.
• Principles and practices of direct client service delivery.
• Practices and techniques of programmatic analysis and report preparation.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Basic budgetary and financial record-keeping techniques.
• Functions and operations of related agencies and community organizations.
• Health systems, agencies and patterns of referral.

Ability to:

• Plan, supervise, train, review and evaluate a multi-disciplinary staff.
• Plan, monitor and evaluate program and service delivery effectiveness in the programmatic area to which assigned.
• Identify programmatic and operational problems, investigate and evaluate alternatives and implement effective solutions.
• Interpret, explain and apply complex regulations, policies and procedures.
• Prepare clear, accurate and effective reports, correspondence, policies, informational brochures and other written materials.
• Represent the department and the County in meetings with others and make effective presentations to diverse groups.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Exercise sound independent judgment within established policies and guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.

CLASS SPEC HISTORY

AM:jc Admin. Study 12/93
Y:\1219H.WPF
co:updated 6/8/00
New doc. under: 0314.doc Jobspecs/Newspecs
Csc date: 11/17/93
TE:pf Rev/Retitle. 12/20/01
{Old title Health Care Prog. Administrator}
CSC Date: 4/24/02

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.